호주 퀸즐랜드 소재 레지던스

It was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site. Call 1: yes you can park in the visitor parking just buzz and they’ll let you in. Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in. Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think. I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist. Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!) I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house) So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one. Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit. We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have. If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.

公交出行 交通不是很方便 特別是晚上回酒店時經常可能沒公交車爬很久山回酒店 白天倒是有公交車衹是班次不是太頻繁 離central正好是爬一個山的距離還挺遠的 浴室的花灑一開就有奇怪的機械聲音 但是洗手盆有兩個還是好評 房間床上有一些黑點但房間挺大的 衹是低樓層窗外可以説是沒有景色甚至沒有私隱 2樓對着人來人往的車庫 第二天早上莫名其妙信用卡里扣了除按金100刀外的270多刀，郵件聯繫經理後沒有解釋衹是道歉退款 感覺很莫名其妙

Had everything you need for a comfy stay, will be back! Would have love to stay longer

메리튼은 시설이 깨끗하고 청결과 최신 인테리어를 자랑하는 브랜드죠. 명성대로 시설과 인테리어 모두 고급졌습니다. 싸이프레스 트램역이 바로 앞에 있기때문에 너무 편했습니다. 다만 아쉬운 점은 메인스트릿까지 걸어서 10분정도 소요되고 콜스나 울워스 마트를 가려면 10분정도 걸립니다.😭호텔 1층에 작은 퀵마트는 비싸요. 객실에 있는 식기세척기는 건조가 안되요. 밤에 문 열어놓고 말렸습니다😡 리셉션직원들은 친절했습니다. 4일을 숙박해도 큰 수건은 2장 뿐인데 그 중 1장은 오염자국이 묻어있어 불쾌했으나 새 수건을 1장 받았습니다. 냉장고는 굉장히 시원했고 에어컨도 공기가 깨끗했어요! 조리도구도 다 있어서 4일내내 요리해서 먹었어요! 코팅팬 벗겨진 프라이팬은 좀 바꾸세요😭 엘리베이터는 4대나 있고 20층까지 10초밖에 안걸려요! 엄청 빨라요! 또 방문 할 의사 100%입니다🫶

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.

직원들은 친절했고, 객실도 좋았습니다. 수영장에는 나뭇잎이 꽤 많았습니다. 헬스장 시설은 좀 이상했습니다. 도보 3분 거리에 제휴 헬스장이 있는데, 시설이 정말 잘 되어 있습니다. 그런데 호텔에서 헬스장 이용료를 직접 지불하고, 은행 계좌 정보가 적힌 영수증을 리셉션에 가져오면 '계좌로 전달'해서 환불해 준다고 합니다. 특히 영국 은행 계좌를 사용하는 데 골치 아픈 것 같습니다. 아침 식사는 별로였습니다. 바나나는 모두 유통기한이 지났습니다.

The apartment is serviced by Wowstay, not the Mantra Hotel. So the key has to be picked up from a lockbox at the base of the hotel and returned to the same lockbox. It’s a very professional and easy process, however I would recommend when dropping the key off to drive your car from the car park to the front of the Mantra Hotel checkin area. Leave your car there as there is no other convenient / close places to park. Then walk up the stairs around the side of the Mantra building to the lockbox area. The apartment I stayed in was on the 21st floor facing the ocean. It has the same layout as the other apartments with a modern bathroom, large sized bath that looks out over the bedroom, out to the ocean. The main bedroom and lounge have floor to ceiling views. It has a large balcony and great views of the coast. It has an extra large flatscreen TV, nice art work, a full kitchen. It also has a very comfortable leather lounge. There is an open study area that is used as an open bedroom for two single beds. The main bedroom has a king size bed. However I did find it unusual that a single pop-up bed had been made with linen in the same main bedroom. ( it was placed between the window and the end the bed, which obscured the view and took up the rest of the space in the bedroom. It looked out of place, it wasn’t necessary) it was easy to fold up, which I did and I placed it in the other area with the two other beds. I suggest you do the same if this happens to you. Or maybe you can request that it’s not used in the apartment? I will next time I stay. The location is great, central to everything. I have stayed at the Mantra through the hotel a few times before, however it was cheaper through Wowstay and it was as nice as the hotel apartments, so I will stay here again when I’m visiting the Surfers Paradise. The extra bonus with booking this via Wowstay, is that a carpark space is included with the booking, however if you book an apartment through the Mantra Hotel, you will be charged an additional fee.

아름다운 멋진 아파트. 우리는 해변가 전망을 예약했고 절대적으로 완벽했습니다. 바다 + 테니스 코트의 탁 트인 전망. 수영장은 따뜻하고 깨끗하며 상쾌했습니다. 해변 옆에서 서퍼스 파라다이스까지 아름다운 긴 산책. GC의 어느 곳으로든 가려면 1분 거리에 버스 정류장이 있습니다. 루크의 서비스, 리셉션의 젊은 금발 남자는 2/5이었습니다. 우리는 작동하는 식기 세척기와 건조기가없는 방을 받았습니다. 루크는 우리를 돕기 위해 어떤 제안도 시도하지 않았습니다. 우리는 매일 해변과 수영장에서 젖은 옷이 많았기 때문에 나이든 여성에게 다른 건조기를 사용할 수 있는지 묻기 위해 다음날 돌아와야했습니다. 첫날, 우리는 식기 세척기를 싣고 침수된 부엌으로 돌아오기 위해 마을로 떠났습니다. 우리는 소란을 피우지 않고 청소했습니다. 서비스가 더 좋아야 합니다.

This was not our first stay and in the main it was good. We stayed twice on this trip with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us. We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this trip more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.

훌륭한 위치에 있는 아파트입니다. 퀸 스트리트와 식물원 근처에 있으며 사우스 뱅크까지 걸어갈 수 있습니다. 방은 깨끗하고 넓으며 세탁기와 건조기가 모두 있습니다. 주방 시설도 완비되어 있으며 식기 세척기와 손 설거지 모두에 사용할 수 있는 세척 시트 2장이 제공됩니다(더 필요하면 프런트 데스크에 요청할 수 있습니다). 아쉽게도 소금과 후추는 제공되지 않았습니다(일반적으로 주방이 있는 아파트에는 무료로 제공됩니다). 그 외에 아쉬웠던 점은 인터넷 속도가 느렸고 전기 주전자에 물때가 심했습니다. 하지만 전반적으로 가격 대비 성능이 매우 좋았습니다. 다른 리뷰에서는 청소가 없다고 했지만, 5일마다 간단한 청소를 해주시고 깨끗한 수건, 비닐봉투, 세탁 시트, 식기 세척 시트를 보충해 주셨습니다.