스파 시설을 갖춘 남아프리카공화국 가우텡 호텔

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

A Truly Exceptional Stay at Fairlawns Boutique Hotel My recent stay at Fairlawns Boutique Hotel in Johannesburg was nothing short of outstanding. From the moment I arrived, I felt enveloped in an atmosphere of calm, luxury, and genuine hospitality. This is the kind of property that doesn’t just meet expectations — it elevates them. I was booked into one of the Villa Suites, and it was an experience in itself. The suite was beautifully appointed, spacious, and thoughtfully designed, blending elegance with comfort in a way that felt both indulgent and homely. Every detail from the plush furnishings to the serene garden views contributed to a sense of effortless relaxation. It truly felt like a private sanctuary. The service throughout my stay was impeccable. Staff members were warm, attentive, and intuitive without ever being intrusive. Whether it was assistance with luggage, dining recommendations, or simply a friendly check‑in to ensure everything was perfect, the team consistently delivered with professionalism and charm. The hotel grounds are equally impressive. Lush, tranquil, and meticulously maintained, they create a peaceful escape that feels worlds away from the bustle of the city. It’s the ideal setting for unwinding, whether by the pool, in the spa, or simply strolling through the gardens. Dining at Fairlawns was another highlight. The food was beautifully presented and full of flavour, with a menu that balances creativity and comfort. Every meal felt like a treat. Overall, Fairlawns Boutique Hotel offers an exceptional blend of luxury, privacy, and heartfelt hospitality. My stay in the Villa Suite was unforgettable, and I would recommend this hotel without hesitation to anyone seeking a refined and restorative escape in Johannesburg.

Great hotel! We were very well received by the staff, and the check-in and check-out process was super fast. The main highlight is the free round-trip airport shuttle. For those looking for practicality and who don't want to worry about transportation, it's the perfect choice. I highly recommend it!

나는 Sandton의 The Catalyst Hotel에서 뛰어난 숙박을 했습니다. 내가 도착한 순간부터 직원들은 따뜻하고 전문적이며 진정으로 환영하여 체크인 과정을 원활하고 쉽게 만들었습니다. 객실은 현대적이고 세련되며 흠잡을 데 없이 깨끗하며 편안한 침대와 사려 깊은 편의 시설을 갖추고 있어 긴 하루를 보낸 후 쉽게 휴식을 취하실 수 있습니다. 호텔 전체의 세부 사항에 대한 관심이 인상적이며 고급스럽지만 편안한 분위기를 조성합니다. 가장 큰 하이라이트 중 하나는 호텔의 훌륭한 위치입니다. Sandton City, Nelson Mandela Square 및 Gautrain과 가까운 편리한 위치에있어 비즈니스 및 레저 여행객 모두에게 이상적인 선택입니다. 조식 뷔페는 신선하고 맛있는 다양한 옵션을 제공했으며 레스토랑에서 먹었던 모든 식사는 우수한 품질이었습니다. 체육관, 수영장 및 스파를 포함한 시설은 잘 관리되어 전반적인 경험에 엄청난 가치를 더합니다. Catalyst를 진정으로 차별화하는 것은 탁월한 고객 서비스입니다. 모든 직원은 내 체류가 즐겁도록 계속해서 노력했으며 항상 미소와 기꺼이 도와주는 마음으로 손님을 맞이했습니다. 요하네스버그에서 현대적이고 편안하며 위치가 좋은 호텔을 찾고 있다면 The Catalyst Hotel을 적극 추천합니다. 그것은 돈을 위해 뛰어난 가치를 제공하고 당신이 돌아오고 싶어하는 수준의 환대를 제공합니다. 나는 다음에 Sandton을 방문 할 때 확실히 다시 여기에 머물 것입니다.

I recently had the pleasure of staying at this beautiful hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was impressed by its excellent location, top-notch service, and overall hospitality. The hotel's location was simply outstanding. It was conveniently situated, allowing easy access to nearby attractions and amenities. Whether it was exploring the city or embarking on a safari adventure, the hotel's central location made it a perfect base for my travels. The service provided by the hotel staff was truly exceptional. From the warm welcome at check-in to the attentive assistance throughout my stay, I felt genuinely cared for. The staff went above and beyond to ensure that all my needs were met, including a special favor of allowing me to leave my suitcase while I was away on the safari. Their flexibility and accommodating nature were greatly appreciated. The hotel itself was a sight to behold. It exuded elegance and charm, with its beautifully designed interiors and well-maintained facilities. The attention to detail was evident in every aspect, from the tastefully decorated rooms to the inviting common areas. It was a pleasure to return to such a comfortable and inviting space after a long day of exploring. Overall Rating: ★★★★★

After a long day I was getting ready to have a hot bubble bath only to find out that there was no hot water. The maintenance staff came to check and casually told me to wait 40 minutes for the water to heat up. It was so late and I was so tired. We ended up having to move to a different room with hot water, only to find out later that night that there were monkeys on the roof making so much noise throughout the night and there was very loud music going into the night from a neighboring property. Safe to say we didn't get much sleep. Not to mention the food we ordered from the restaurant was horrible, the fish was not fresh and the chips were undercooked. The salad was also terrible. We didn't even bother to stay for breakfast after it had taken more than an hour to get someone to fix the broken hair dryer and deliver my pillow which I had left in the previous room. The staff clearly do not care. Our spa treatments were also not that great. I'm quite disappointed as I've heard such good things about this place and I won't be returning. The location is great but for the price I don't think its worth it.

Southern Sun Rosebank is truly an amazing place to stay. From the moment you arrive, the atmosphere feels welcoming, professional, and well-organized. The staff go above and beyond to make guests feel comfortable, always offering friendly service with a smile. The rooms are clean, modern, and very comfortable, making it easy to relax after a long day. The hotel’s location is perfect, with easy access to nearby shopping areas, restaurants, and key attractions, which makes it very convenient whether you're visiting for business or leisure. The food is another highlight — fresh, delicious, and with a great variety to suit different tastes. The overall environment is peaceful yet vibrant, giving you the best of both comfort and energy. What really stands out is the attention to detail and the consistent quality of service. Everything feels well-managed and thoughtfully designed to ensure a pleasant experience. Overall, Southern Sun Rosebank delivers an excellent stay and is definitely a place worth visiting again.

이 호텔은 확실히 내가 가장 좋아하는 숙박 중 하나였습니다. 나는 같은 밤 늦게 숙박을 위해 오후 7시경에 예약했고 직원들은 전체 과정에서 매우 친절하고 수용적이었습니다. 객실은 흠잡을 데 없이 깨끗하고 놀랍도록 넓으며 요하네스버그를 방문하는 동안 경험한 최고의 호텔 숙박 시설 중 쉽게 순위가 매겨집니다. 세부 사항에 대한 관심과 손님의 편안함에 대한 헌신은 이 멋진 시설의 모든 측면에서 분명합니다. 프론트 데스크의 따뜻한 환영부터 잘 꾸며진 편안한 객실까지 이 호텔은 내 기대를 초과하고 도시에서 머물기에 가장 선호하는 장소 중 하나로 위치를 확고화했습니다. 욕실은 약간의 업그레이드가 필요할 수 있지만, 나는 앞으로 요하네스버그를 방문할 때 이 호텔로 돌아올 것이라고 확신합니다.

호텔은 좋고 깨끗하고 위생적이지만 프론트의 서비스 태도가 허접하고 헤이삼촌도 마찬가지지만 오프라인 예약에 비해 가격이 좀 비싸서 혼자 나가면 오프라인으로 예약하는 것이 좋습니다.