The positive reviews I read prior to booking were spot on. Family run hotel with very kind, helpful and informative staff. We tested their patience with lots of questions, need for guidance and a special request (doing a load of laundry for us). They helped book our ski instructor who was really a mountain guide for us USA good skiers that didn’t know how Europe skiing establishment was run. Hotel recommendations and help with booking restaurants was very helpful! We had a three bedroom suite that had lots of room for everyone and even a gondola steam sauna on patio (which we did use)! Ski storage on bottom floor helped and each room has their own shelf with heaters for boots/shoes. The little bar and game room were fabulous! We also utilized the gym and were impressed with amount of strength training equipment available. Highly recommend Zermatt and the Firefly Hotel!
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