호텔 마티올

Thoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.

We booked two nights at this hotel, paying $4,500 for two rooms. After the first night, we realized there wasn’t much to do, as everything in the area closes at 7 PM, and the hotel itself offers no activities. The next day, we decided to take our kids skiing, but unfortunately, my son had an accident and injured his knee. In Zermatt, getting immediate help isn’t easy, so we had to cut our trip short and return to Dubai for proper medical attention. Before leaving, I asked the hotel if they could cancel our second night and provide a refund, given the circumstances. Not only did they refuse, but they also showed zero concern for my son’s injury. They didn’t offer any assistance, nor did they call for an emergency doctor. Their only response was, “There’s a doctor in town—order a taxi and take him yourself.” The real issue? The hotel is in a remote location with no taxis or buses readily available, and as first-time visitors, we had no idea how to navigate the situation. With no other option, we canceled our plans and flew back home. This experience taught me a valuable lesson: just because a hotel is expensive doesn’t mean it offers better service. In this case, a three-star hotel might have been a better choice.

Poor location,too expensive ,not worth that . breakfast not even have sausage .

從入住到退房的體驗都很棒，酒店有車可以接送到采爾馬特火車站，酒店可以直接看到馬特洪峯，早上可以看到日照金山。

This property is the nicest I've ever stayed in, but is very far from the city center. It is also further from the ski lifts than advertised by quite a bit.

Hotel Matthiol is a terrific small hotel, very much deserving of its 4-star certification. The staff is very helpful and friendly, the rooms excellently appointed, and has exceptional views of the Matterhorn.