Residence Bellevue - Incl Summercard

Bad experience, reception available for two hours a day from 8 am until 10am only , We arrived Saturday at approx 6 pm driving from Vienna so no one was there to check-in. We contact a number we found on a paper sticked on an open door who asked us to drive 10 minutes to Kaprun to check in. No one come to hand over the flat, they give us a flat on the second floor and the trees was blocking the view though our reservation was precisely for the view. The shed in the balcony was not working so we could not open it. Be careful of the spiders there were lots of them under the bed and under the cupboards. We contacted them again but we received rude reply not to contact unless emergency!!! They told us no body can do anything until Monday . We asked them to shift us to the upper level and falsely they said they are full . It was very clear no one in the building except us and another family . They asked us to pay more but we told them we already paid for the view in our reservation. On Monday , and after a strong talk they shifted us to the upper apartment finally . We have to clean the apartment by our self from spiders, their water kettle will close the electric if we start it and toaster was also not working but the communication with them is useless once they receive their money. I don’t recommend it at all