Ystad Saltsjöbad

Wish we could stay longer. The hotel has many many great things about it. It’s lovely and unpretentious with very pleasant, helpful staff. The rooms with sea views are perfectly comfortable (often with small bathrooms). We loved sleeping on super the comfortable beds with the sea lapping outside. The restaurants are of very high standard, not over crowded despite high season. Though the pool club can feel overwhelmed a bit but there are other spaces to use such as the spa and seafront. ALL of the mostly young staff are superb and offered us many suggestions of what to do, which restaurant to try and how everything works as there is a lot on offer here. Only downsides? Too much Muzak piped everything and little things like replacing coffee/milk in the room. Definitely need to come back.

I recently faced a highly disappointing experience with [Resort Name]. I had paid 3,000 for a trip to their resort, but due to unforeseen circumstances related to the COVID-19 pandemic, I was unable to travel. Additionally, I fell ill with COVID-19, which significantly impacted my health and delayed any travel plans further. When I contacted the resort's customer service to discuss my situation, I requested a mere six-month extension on my voucher, considering the exceptional global health crisis. Astonishingly, their response was a flat refusal. Despite my willingness to visit during off-peak times and the voucher being just two months past its expiration, they showed no flexibility or understanding. This rigid stance from the resort feels like a blatant exploitation of the situation, where they are happy to take my money without delivering any service in return. It's disheartening to see such a lack of empathy and customer support, especially during such challenging times. I must advise others to reconsider investing their money in this place, given the resort's apparent disregard for customer circumstances and well-being.