Check-in was easy, and we were welcomed, that much I can not fault. Later on, we were there at 5.30pm to book a meal and found that we were waiting for roughly 10 minutes so that they could sort out a financial issue with an unhappy customer. I am pleased to say we were slightly acknowledged, but nothing was done to improve the situation. Meanwhile, people were lining up behind us, watching the same drama unfold. I see the place needs much better management than it is receiving. Considering there are over 100 rooms in this place. It's scary to think what could happen if they had a full house. The complaint from one that we overheard was basically, in my opinion, fair Cause for concern. For starters, there were ants in the customers' room, and they were also in ours. Another complaint we heard was that there was no hot water, which we also found out later on, so we had no hot water, and we had ants in the room. We were also quite relieved that the weather was quite mild. Therefore, the swimming pool that was completely out of service and looks like it has been that way for a very long time would have been a waste of time. We were both gobsmacked about the management side. Where there was nobody on the premises. Who could authorise a refund at the time? Which meant the customers who we were waiting behind. We're going to get no further than they already had. And they would probably have to wait till the next business day, which was several days. Why before they could be paid. It would have made more sense to have taken the customer aside and got their details and explained everything that need to be explained. Meanwhile, still being able to serve customers who had been waiting patiently. And to top it off, you could only order your meal at one counter and your drinks at another one. I would stay here again but only if I knew they had made some significant changes to improve the experience.
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