디 알렉산더 어 럭셔리 컬렉션 호텔 예레반

가족 친화적이지 않음, 주차 불가

친구들과 저는 커피를 마시러 갔고 Luxury Collection Hotel의 서비스를 시도했습니다. Ani는 훌륭하고 매우 친절했으며 진정한 환대를 구현했습니다. 감사합니다. 우리는 이 호텔을 확실히 추천하고 다시 와서 머물려고 노력할 것입니다.

저는 최근 아르메니아에 머무는 동안 사고를 당했고 구급차로 Alexander Hotel에 도착했습니다! 처음 연락했을 때부터 호텔 직원들은 정말 대단했습니다. 체크인하기도 전에 제가 최상의 상태로 환영받을 수 있도록 모든 것을 미리 준비해 주었습니다. 제가 도착한 이후로 팀은 제가 회복하는 동안 최대한 순조롭고 편안하게 지낼 수 있도록 최선을 다했습니다. 그들은 제가 방에 도착할 수 있도록 매우 조심스럽게 도와주었고 놀라운 친절과 효율성으로 제 모든 요청을 계속해서 수용해 주었습니다. 그들의 전문성, 공감, 그리고 세부 사항에 대한 진정한 관심은 어려운 상황을 훨씬 더 관리하기 쉬운 경험으로 바꾸어 놓았습니다. 제가 받고 있는 뛰어난 서비스와 케어 덕분에 회복하는 동안 진정으로 지원받고 있다고 느낍니다. Alexander Hotel을 충분히 추천할 수 없습니다. 럭셔리와 편안함뿐만 아니라 고객을 위해 진정으로 최선을 다하는 뛰어난 팀 때문입니다.

Wonderful stay from beginning to end. First time in armenia and the service is top notch. Everyone is extremely helpful from the doormen to the restaurant to the pool attendants. Really felt the warmth of the Armenian people. They coordinated well with our amazing tour guides Anahit and Hayk to make it a seamless experience. Very happy to have received a fruit basket and the breakfast each morning is incredible in terms of variety, taste and of course service.

Hotel was very expensive usd 300++ per night for each room so we expected a lot more. We booked 2 rooms for 2 nights and we did ask for extra bed in one room but was told we had to change to a more premium room rather than just add an extra bed. Complain here is reception is not great at handling exhausted guests and took too long and not pro customer service. Also, a senior member of our family was offended when one of our luggage was dragged on its sides rather than its wheels. This was all before we were headed to the room. When we got to the room, our room key card wasn’t working 😩 bummer ! I really wasn’t in the mood to tip the porter though it wasn’t his fault. I feel bad for the porter though. They had all these nice dried fruits and nuts that were not cling wrapped awaiting us and a note that was nice but was probably prepared for check in time . We arrived at night. So I took some without thinking . Next morning I feel a little strange but by evening I have food poisoning with vomiting. 🤮 cling wrap your welcome treats !

This is not the first time I have stayed at this hotel, I keep coming back to it because it caters to all my needs. The hotel is centrally located, with easy access to shopping, restaurants , museums, opera house, etc... The rooms are decent, not too small and not too big, closet space is quite limited and the bathroom is a bit tight. The daily complimentary still and sparkling waters are a nice touch as well as the herbal tea at night. The service at the hotel is excellent, the staff goes above and beyond to accommodate your requests. The concierge service is reliable and efficient, the spa therapists are knowledgable and well trained. Overall it has a lot to offer. The breakfast area is beautiful, specially in the summer where you can sit on the terrace and enjoy the freshly backed Armenian jenkelov Hatz. The breakfast buffet is a bit weak, could use a couple of more items, but overall its a wonderful hotel. The only downside of this hotel is that is has gotten very expensive, I would say not justifiable considering other hotels are much cheaper.