사피르 팰리스 & 스파

The hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great. The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...) Biggest weakness: 1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho. 2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that) 3- Booked an all inclusive and still need to pay for the gym? why?

My daughter and I were satisfied with the Saphir Palace&Spa for the second time and we were very excited again. When we entered the hall, we were greeted by a very calm, relaxing atmosphere. You will be greeted by very nice and helpful staff at the reception. We had a room with a beautiful view of the sea, everything was beautifully clean, the cleaning ladies were always helpful, very fresh and we were always ready. They came later, perhaps during a longer stay it may seem that the choice of dishes is not very varied. The service in these areas of the restaurant and at the bar was very helpful and nice. The hotel offers many beautiful trips to the surrounding area, the gentleman who offers them does not force you, he will explain everything to you in detail. And the best atmosphere, the hotel has beautiful swimming pools in the gardens for children and adults, there is also a bar that will serve you as an adult drink, which will pleasantly serve you and refresh you. no roar of small children. During the day you can take part in a pool workout, which really didn't go wrong thanks to the wonderful and great animators Emma and Louma, we had a lot of fun together in the water. The girls have their hearts in the right place, they accompanied us all day and always prepared beautiful and unforgettable evenings. Some people felt that they wanted entertainment, but it's not always just about the animation. They definitely had a lot of fun, on my behalf Emma and Louma praise, a big thank you and perhaps a big kiss. We will definitely visit the hotel again in the future and we are already very happy, thank you again for everything. Mom, Nicol and Maty ❤️❤️❤️

Absolutely liked everything about this hotel. From delicious dining options to cozy rooms with stunning views, everything exceeded my expectations. The cultural experience at Saphir hotel left us with many stories and great memories. The hotel facilities and room services are exceptional. The staff are also accommodating and friendly(Haifa GRR was very friendly and we had a great connection,Hamida from the cleaning was amazing and also Mourad from the văr and all the stuff from Saphir hotel was ver hospitality) What a gem of a hotel! From the efficient check-in/check-out process, each moment was delightful. Also, the hotel has a very secure and safe environment.

I had a wonderful vacation there and i would 100% recommend it everything is so good especially the activities there such as karaoke and aqua gym with the wonderful and cute coach called emna IMo really thank herr you GUYS should meet her finally i had so much fun. Its the best journey ive ever had in my life❤️❤️

The hotel is overall good. The staff is nice and the location is great. I would like to thank the entertainment team “louma” and “emna” for their hospitality and great ambiance during our stay.

5 star holiday from hell, if you are English avoid at all cost, they have no hygiene standards, despite first impressions in the lobby, where the best of the furniture is, it seems clean, the doors and above windows I don’t think have ever been cleaned, some of the furniture is the bar area is filthy and smelly, the rooms are never cleaned properly, toilet, sink and shower were not cleaned during our stay I used antiback wipes and did it myself, as for the food well I just don’t know what to say except for a load of slosh, despite regular complaints to rep still nothing hot done, the staff they have work so hard and are helpful but they definitely need more, my full review along with some gruesome pictures will follow soon