OCEANA Hotel & Spa

這酒店服務態度極差，並且房型和預訂的不一致，明顯虛假宣傳，也很臟，千萬不要去住

Very nice hotel

Nice hotel

酒店整體環境還不錯，硬件設施相對五星酒店顯陳舊

Wasted money and time, and frayed nerves. While the hotel was nice, clean, beautifully located, and the staff (with one exception) was very friendly and helpful, the issue was the hotel management. They got their priorities wrong and decided to organise attractions for outsiders instead of focusing on the guests. During our two-week stay, instead of enjoying the sun, relaxing by the pool or on the beach, we experienced the following "attractions": • Open hotel weekends – all pools and the hotel beach were overrun by locals (including many noisy children), leaving no space for guests on the loungers and at the pool bar. • Two music festivals on the hotel grounds – one of which had a stage right next to the main pool, making it impossible to escape the noise. • The excessive number of people on the hotel premises quickly led to chaos, noise, and litter everywhere, including in the bars, toilets (even those inside the main hotel building), and around the pools. We are angry and disappointed, especially since we bought an adults-only package (as did others, as we found out). This was the first time we encountered a situation where hotel management completely disregarded their guests! Avoid this place until it's run by someone who knows the difference between a five-star hotel and an open-to-all amusement park.

Totally misrepresented as a quiet, deluxe adult only spa resort. A week of noisy building works at the pool bar while the resort prepared for a conference, the smell of paint as the external facade was painted the smell penetrated throughout the building making it impossible to remain inside during the day. Then a day when the venue was a party venue for a team building conference of 200 youngsters playing games with loudspeakers and megaphones announcing winners - sack races and stilt races it was like a child’s party - this went on till 9pm with music so loud it would not be out of place at any Ibiza party. The music was so loud the staff were embarrassed. Congratulations to the French couple who refused to leave their pool side chairs even when surrounded by the delegates. No notice although a letter was written by the management just never sent ..Also not adult only such a shame when the staff were lovely but what can they do but ask listen and then do nothing …