르 베르트 자오(Le Vert Zao)

Service is excellent in Le Vert! And good location as it is located near gondola which bring us to the ski slope.

性價比不錯的酒店，房間面積也挺滿意，位置在半山腰，酒店有車可以到藏王汽車站及雪場等地接送。酒店自帶温泉，是含硫磺天然水，面積不大，很乾凈。

很不錯，熱情。 設施：年代久遠但是不影響他很乾凈。 衞生：很舒服住的也很好。 環境：總體來説安靜睡得特別好 服務：日本人真的是很客氣的。

服務周到！

酒店位置很好可以滑進滑出，早飯和晚飯都很豐富性價比很好。雪板有專門的乾燥房。就是設施舊了點，其他都好。

My friends and I booked this hotel on the strength of the good reviews given here. However, regrettably, our experience at this hotel ended on a very bad note. On the day when we checked out from this hotel, my friends told the staff at the reception thst they would go down to tokyo for a short trip before returning to Zao, and asked whether it would be alright for them to keep some of their luggages at the hotel just for a couple of days. The reception staff said Okay. Then fast foward a few days, when my friends went to collect their luggages upon returning to Zao from their trip, this Japanese old lady, who we understand to be the owner of the hotel, suddenly insisted that my friends must PAY to stay at the hotel for one more night before she would give them back the luggages. My friends were shocked and tried to reason with her but to no avail. It was not until my friends threatened to call the police that this Japanese lady finally and reluctantly backed down. In fact, during our stay at the hotel, this same Jap lady also, without giving any proper explanation, told us that we could not use the dryer at the hotel. In the midst of that aforementioned saga, two of the hotel staff (who are much friendlier than the Jap lady i.e. their boss) approched my friends to try to defuse the situation. At one point during their conversation, my friends said to the staff " she [i.e. the Jap lady] must be a bad boss]. That two staff grinned and did not disagree.

バスターミナル間の送り迎えや、近隣の日帰り温泉施設への送迎も行っていただきました。また食事中も、お声掛けをいただき非常に気遣いのある温泉宿でした。

老舊的旅館，從館內的設備跟裝潢可以知道已經經營許久。服務上明顯感受到人手不足，簡單的櫃檯服務就需要花很多時間等待。 雖然價格親民，不過還是希望至少可以提供正常的冷暖氣設備，房間內只有一台電暖器供2房使用，另外一間房間簡直比冷凍庫還冷。