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Xochitepec 호텔 후기

피에스타 아메리카나 아시엔다 산 안토니오 엘 푸엔테
4.3/594생생 리뷰
I stayed at the Fiesta Americana Hacienda San Antonio El Puente Cuernavaca for a wedding in October 2023. I am supremely disappointed with my experience at this hotel. For starters, their online booking system is a nightmare. Second and most importantly, when we arrived the staff let us know we had two rooms booked for the same night, one in my name and one in my husband's name, both under my credit card. Obviously this was their doing as my husband NEVER created a second reservation, no less he would NEVER use my credit card. I kindly told the staff that this wasn't possible, that I never booked a second room for the same night, and would like to cancel this. To which they said that their cancellation policy requires that you give them 3 days notice, so they could not cancel nor refund me. How was I meant to know about the two rooms 3 days in advance, given that I never made two reservations??? We went back and forth, but they would not budge. They REFUSED to refund me even though THIS WAS NOT MY DOING! So now, I had to pay twice!!!!! What's more, they made me feel like they would handle it by the end, and NEVER told me they would actually go through with the second charge. But low and behold, my credit card statement shows charges for two rooms on the same night. Outside of this egregious experience, the rooms are just okay. We blew a fuse the first night with the hair dryer, and weren't provided robes. For the price you pay these small details go noticed. Finally, to top the experience off, we were coming back to the hacienda in the wee hours of the night after the wedding and the doors were shut and locked. We tried knocking as we heard rustling behind the door but the staff did not let us in, saying we were rude for knocking! How else were we meant to be let in?! Eventually after telling them we had kids with us, they let us in, but not after at least 10 minutes of deliberation. Overall, this experience was absolutely the WORST part about our stay in Mexico. Everything else was really great - but sadly this has tainted our experience and I can definitely say I will never return to a Fiesta Americana again.

FAQ (자주 묻는 질문)

  • 소재 인기 반려동물 동반가능 호텔은 어디인가요?

    호텔 루시에르나가카사 소울 스프링 등이 출장객과 휴가 여행객 모두가 선호하는 호텔입니다.

  • 소재 반려동물 동반가능 호텔 평균 요금은 얼마인가요?

    소재 반려동물 동반가능 호텔의 주중 평균 요금은 EUR 144이며, 주말 (금요일~토요일) 평균 요금은 EUR 159입니다.

  • 스파 서비스를 제공하는 소재 반려동물 동반가능 호텔은 어디인가요?

    여행으로 피곤하신가요? 호텔 루시에르나가카사 소울 스프링에서 높은 평점을 받은 스파 서비스를 제공합니다.

  • 조식을 제공하는 소재 반려동물 동반가능 호텔은 어디인가요?

    카사 소울 스프링에서 맛있는 조식을 즐길 수 있습니다.

  • 공항 픽업/샌딩 서비스를 제공하는 소재 반려동물 동반가능 호텔은 어디인가요?

    카사 소울 스프링에서는 공항 픽업/샌딩 서비스를 제공합니다.

  • 에서 이용 가능한 반려동물 동반가능 호텔 특가 상품에는 어떤 것이 있나요?

    트립닷컴에서는 다양한 반려동물 동반가능 호텔 프로모션과 특가를 제공합니다. 프로모션 페이지에서 다양한 트립닷컴 특가 상품을 살펴보세요.

호텔 기본 정보

호텔 수14개
리뷰 수44개
요금 (낮은 순)EUR 57
요금 (높은 순)EUR 351
평균 요금(주말)EUR 159
평균 요금(주중)EUR 144