타운플레이스 스위트 바이 메리어트 포트맥머리

I really enjoyed my stay at the TownePlace Suites in Fort McMurray. My room was comfortable and clean. The staff were helpful and nice. I also enjoyed my dinner at the Lobby Bar + Lounge at the adjacent Microtel. I will definitely stay here on my next business trip!

Stayed at Towneplace Suites in Fort McMurray in December and it was a very good Stay. The hotel is or feels brand new. Lots of parking around the hotel. Big lobby where you can do some work and watch tv. The room/suite was spacious for my needs, and room was clean and modern. Rooms are quiet and comfortable. The fitness room is kind of small but its good if there are only few people.. the only thing I would like to see is some film on the windows as people from the lobby can see inside the fitness room and it feels like you are a fish in a fishbowl when you just want to work out. The location is good if you want to be near the airport but its kind of in the middle of nowhere, there is a burger king, gas station with convenience store, and mcds across the street. The free breakfast is great and they actually have real cutlery which is great.. can't stand using cheap wood forks and knives in some places. Good stay, good experience.

I am writing to express my disappointment with the service I received tonight, November 29,2024. At 5:45pm , I contacted the front desk to request a late check out and was assisted by Mariel. She said that she would check and get back to me. However, after waiting for an extended period, finally she called me back at 7:30pm informed me that a late check out of 3pm was not possible due to hotels full capacity and my NON-ELITE membership status. I felt that her response was discriminatory and expressed my concerns. Unfortunately she hang up the phone without even telling me. Antonio, called me back, reiterating the denial with the same attitude. I clarified that I totally understood the denial, but was questioning the discriminatory manner in which guests were treated. I questioned the staff’s behaviour and expressed my hope that Management would address this issue before it’s getting worst and happened to other members/ guests. In contrast, I always had positive experiences with Nicole and Flor and it is disappointing to encounter staff who do not provide the same level of service. This location has the potential to be the best in Fortmc Murray, only without this kind of Frontlines people.