힐튼 런던 히드로 에어포트 터미널 5

호텔은 크지 않고 깨끗합니다. T4여객터미널에서 도보로 10분정도 거리에 있어 환승시 공항내부에 있어서 이용이 매우 편리합니다. 나가려고.

출장에도 매우 효과적입니다. 매우 편안하고 재미도 있습니다.

비행기 연착으로 늦게(자정) 도착했습니다. 체크인 대기열... 약 25분 정도 기다립니다. 방은 매우 추웠습니다. 일찍 예약했음에도 불구하고 난방이 전혀 되지 않았습니다. 멋지게 배치되었지만 작동하는 USB 소켓은 하나뿐입니다. 내가 얻은 것에 비해 매우 비쌉니다. 샤워는 괜찮았지만 따뜻해지는 데 시간이 좀 걸렸습니다… 플러그를 어떻게 뽑아야 할지 모르겠어서 욕조에 샤워기 물이 가득 차서 체크아웃할 때 그대로 두어야 했습니다.

항상 여기서 머무는 것을 즐깁니다. 훌륭한 서비스, 맛있는 음식, 집에서 멀리 떨어진 곳. 저는 항상 여기서 잘 쉬었습니다. 인정합니다. 비행기가 이륙하고 착륙하는 것을 보는 것을 좋아합니다. 놀라운 호텔 저는 아내를 그녀의 생일에 여기로 데려와 휴식을 취하게 했고 그녀도 잘 쉬었습니다. 저는 다시 이곳을 예약할 것입니다.

First receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception. The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle). Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though. Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee. Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it. There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).

Good service but spa has sections out of use.