During my recent stay at the Hyatt, I had an unfortunate experience where I felt unfairly judged based on my appearance. As a military service member on leave, I was traveling from Colorado Springs and chose Hyatt due to its strong reputation for supporting military personnel. After a long drive, I was eager for a comfortable stay and expected the level of respect and service that the brand is known for. However, upon arrival, I was met with unprofessional treatment. When I inquired about a military discount, I was questioned in a manner that made me feel as if my active-duty status was in doubt. Furthermore, I was treated dismissively, as if my appearance somehow indicated that I couldn’t afford a suite. Only after agreeing to the price was I treated with the level of courtesy I should have received from the start. Customer satisfaction and room quality also fell short of the expectations I had for the price charged. Unfortunately, my experience was a clear reminder that appearances can influence the way guests are treated. I expected better from a brand that prides itself on professionalism, especially toward service members.
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