프리미어 인 화이트헤이븐

Good location for heading to the lakes or mountains. This one you need to book your breakfast the night before due to high demand all you can eat for 10 pound not bad. Comfortable rooms warm and cozy annoying noises from other quests just above. The parking is available here just can be about cramped but managed to get a space. Beds super comfortable. The local town has allot of takeaways and pubs but you won't get taxis so expect a 50 minute walk or drive your car in.

My room was damp and smelly. I thought it was the toilet/sink but was eventually told it was damp. There appeared to be a small of drains in the car park too. I asked for someone to put bleach down the sink/toilet but this didn’t happen. I was asked if I wanted to change rooms but at that point I didn’t realise it was damp and it then would have meant packing up when I was leaving the next morning. I wished I had properly complained on my first evening and moved then. One of the curtains was hanging down and I couldn’t get the radiator to work and the mos on duty didn’t know either. The vending machine was broken. No lift. One of the receptionists was lovely. Whilst a distance out of Whitehaven (further than I thought) there is a regular bus although not on Sunday evenings. Bed was comfy.

The pillows and bed where comfy may be have some extra pillows in the room really pleasent customer services from when Cheking in to stay to checking out and even asked for extra key card they didn't seem pit out with the request and assisted with the help

The rooms were clean and large. The beds were comfortable. The shampoo in the bathroom was watered down so much it was practically water. Very weird. I was sworn at by a member of staff called Rachel when I ordered my evening meal. She said "we'll have to cancel your food order with the kitchen because you fcked it up and then order it again." I was pretty mortified by that. I apologised a lot even though I'm not sure what I did wrong. I didn't use my meal deal the next night because I was too anxious to face her again. Half of what I ordered for my party wasn't available either. The fire escape next to my room that opened out onto the car park was left open all night. Lots of people tramped through until the early hours of the morning. I wasn't sure how to shut it because the sign said it was alarmed and it was nearly midnight when I got back to the room so there was no one to talk to about it.

We have stayed on numerous occasions at this Premier Inn but this was the first time on the first floor (top floor). We were given one room key as the receptionist advised they didn't have enough to issue two. We walked to the far end of the extension building on to the first floor with our toddler and cases (no lift) to find that the key was not activated. I walked back to reception to wait in the queue and was given the master key from a folder as the machine would not activate my key. I walked all the way back to my room and the master key would not work either. I saw the manager in the corridor and he let us in to our room. We started to unpack and noticed there was black mould spores in the bathroom and in the bedroom (ceiling and window frame). I went back to reception who showed me another two rooms - both which had black mould spores. The manager advised that all the rooms were like this. The manager was unable to offer a refund and did not know if Customer Service was open to give the refund (he said they "should be" when asked several times). We found the Travelodge at Workington where there was no damp and moved there. We called Customer Service (four days later when they reopened) and they only refunded one night of the stay despite the booking being for two nights. We called back and were refunded the second night. Customer Service did not appear concerned with the black mould spores, the rust on the taps, the rust and nearly empty soap dispenser. Customer Service did not offer any compensation to encourage a further stay. We will not be staying at this Premier Inn again. When we spoke with locals, they mentioned that it is known locally to be damp and mouldy.

Very comfortable and clean stay. Well rested as hotel even though busy was very quiet. Short 5 minute hop to whitehaven. Beautiful views and amazing for walkers and cyclists and right on the cusp of the lakes. Definitely worth a return visit in the near future.