네마콜린 우드랜드 리조트(Nemacolin)

Everything was great. Staff were very attentive and helpful. They property is beautiful and breathtaking. There are many activities offered.

While the resort facilities are wonderful, the food is mediocre at best, and everything costs a small fortune. My kids actually joked that we would be billed for the air we breathed during our stay.

I booked this stay to celebrate my sister’s birthday excited for a fun and memorable time with our family. Instead, we had both our dinner reservations canceled due to the power outage. Her massage ended up getting canceled as well; due to the outage she would have had her a massage in the dark and couldn’t use any of the wet facilities, which we were looking forward to using with our son, especially the indoor pool since he’s a bit too young to go to the peak in the cold weather. The entire time we were there, there were maintenance and construction people everywhere. The lights were not all lit around the property so we couldn’t enjoy those. Although restaurants were closed on the property, there were no places that the staff could recommend for us to go eat in the surrounding area. It was not the experience I was looking for to celebrate my sister’s birthday, especially for the price we paid we expected everything to be up and running.

Fantastic and memorable stay for our first anniversary! Will definitely come again!

When we were leaving, valet service was congested. It did not help that people were checking it while we were checking out. The scissor lift added to the problem.

Enjoyed a wonderful long weekend away with our family. We loved the pool, animals and all of the fun things to do on property!

Service was unbelievable. Everybody went over and above their job to make sure the guests were happy. Rooms are clean and very pretty. There was construction going on around the property which sometimes made it inconvenient to walk. However, the construction will be done soon and the property will be even better than before.

Nemacolin has a storied history and we had very high expectations. These were mostly met through several delightful experiences. The Bleu Room and The Hardy Room cigar lounge were amazing. The front desk and valet staff were delightful. Sadly the food service did not meet expectations nor did attention to details such as removing used glasses and trash from various public spaces and lounges. Several staff were too busy fraternizing rather than attending to customers. We could only think more training is needed to match a Four Seasons or even Ritz Carlton experience. Regardless, we look forward to returning!

The staff was friendly and helpful. The shuttle service was convenient, but the best way to get around the property was using e-bikes. The spa and massage service was excellent.