더블트리 바이 힐튼 클레브랜드 - 웨스트(DoubleTree by Hilton Cleveland - Westlake)

忘記一件襯衫，前台接待每天都是説同樣的話打發我，就是沒有去找襯衫，非常差勁的服務

Great for kids, swim pool is accessible to room. Good for winter swimming vibes and the chocolate chip cookies are a 10/10

I paid for king bed they didn’t tell they were putting me in a room with a double bed I complain they told me they were Out of king beds

amazing place !

很好的體驗，床太軟，其他都好

房間小設施舊

Rooms are nasty not clean staff is rude!! They should be ashamed To carry a name as Hilton! Kids running everywhere all hours of the night screaming in the pool and for get about enjoying the hot tub!!! Packed with kids and the sign states must be 18!!!! Roles don’t apply here !! Looked like a ghetto Kalahari !!!

Check in was at 4pm. Was told that room wasn’t ready and would be in 45 min to 1 hr. It wasn’t ready until 5:53pm. Pool area was PACKED and dirty looking. Water appeared frothy. Room was pitch black when we entered couldn’t see to get lights on. Room wasn’t very clean. On the 5th floor and the wild pool party could be heard from there. Checked out at 6:24pm a half hour later due to experience. Would NOT recommend. Staff was friendly and nice only plus. But I felt so bad for them as this place is absolute chaos.

We checked in very late last night after a long day of travel. Our room on the fifth floor overlooked the pool and smelled horribly of mold and mildew. Like smelled so bad that it was hard to breath in the room. We tried to air out the smell by running the A/C but the unit was extremely loud. Result: We got very little sleep and would not recommend this hotel to anyone.