Retreat Crassula Ovata

My stay at Retreat Crassula Ovata was extremely disappointing. The rooms and bathrooms were dirty and unhygienic, with visible stains and a foul smell. The lack of cleanliness was unacceptable. The food was another major issue—poor quality, tasteless, and worst of all, it caused food poisoning. I fell sick after eating here, which ruined my trip. The reception was unwelcoming, with staff giving a cold and indifferent attitude. There was no effort to address concerns or make guests feel comfortable. Overall, this place fails in basic hospitality standards. Avoid if you value cleanliness, good food, or decent service. A complete waste of money.

The location of the hotel is excellent. It is on the extreme top in upper Pelling adjacent to the Cable car ropeway. We got a magnificent view of Kanchenjunga from our room. The rooms are quite big. Only the wash room needs exhaust fan. Also locker facility is to be provided in the room . The breakfast menu was varied and excellent and food served was delicious and tasty. The hospitality of the staff was grand. Overall our stay was very pleasant and comfortable.

Nice stay with Kanchunjunga view.Uttam bhaiya was very polite and served us very tasty food as per our choice.Recommended to all,prefer rooms with view.

Wonderful experience at this hotel. Good location, Excellent food and good staff behavior. Will definitely recommend this place at pelling

Very arrogant staff..food quality is ok.but we asked for extra bed..they gave extra matress

Located just beside the old helipad (now being turned into a ropeway), Retreat Crassula Ovata offers the most stunning views of Kanchanjungha and the surrounding mountain folds. The hotel is luxurious, comfortable and loaded with all amenities. The staff are very courteious and responsive to one's calls in a matter of seconds. However, I could not find any sfaff after 11. PM at the night of our stay. But all in all, most of the things were taken care of. Cheers.