The team curated by Jeff Klein is the best hospitality team in the US....full stop.Everyone went out of their way to make my month long stay perfect. After the LA fire evacuation, feeling a little stressed, everyone was so kind to me and playful with my big dogs. They went out of their way to accommodate my dogs with special seating in the restaurants and helping me get in and out of the hotel safely. What stands out to me is how effortlessly, everyone treated the hotel guests with respect, kindness and personalized care. l come away not only having a lovely time, also feeling like you've made friends for life. Funny note.....as a guest of the hotel for decades, it just gets better and better. Unique and rare accomplishment. I know I'm going to miss mentioning many people, but please know I appreciate the entire team. Megan and her amazing team at the valet. Always friendly and welcoming and VERY helpful guarding my area as I unloaded the dogs. Ness, John and the team at the front desk. Super helpful and went out of their way to accommodate my daily requests. Special thanks to Ness. Now, the restaurants....what can I say....Mauricio, Barbara, Dimitri, Thomas, Hailey, John, Eric, Tony, Angel, Natasha.....the list goes on and on..thank you for your kindness and extra care with the dogs. So much gratitude for the friendly and outstanding service.
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