The Prince of Wales Hotel Berkeley, A38 M5

The staff and the new owner who has taken over the insolvent hotel are only keen on siphoning money from innocent occupants as their service is so substandard and below par .The reception and the hotel are not manned at all most of the time as they prefer to work from home despite their staff falsely claiming that it gets manned every day till 10pm . I had the misfortune of staying in one of their rooms that had a 10 year old mattress where the top layer fillings had become worn out due to age and had also started to expose those sharp coil springs.The exposure is within the cover of the mattress so you can feel it . These out of shape coil springs were causing so much discomfiture to the body when lying over them . Soon after that ordeal I did raise a complaint the very next morning on their whats app group chat asking them to refund me a partial amount for the inconvenience I had experienced . But they were so keen to gloss over their failures with some plausible specious reasonings so that they don't have to entertain any refunds . This clearly shows their acquisitive greed to make money at all costs .But Mathew Rich doesn't know without our custom he won't be able to make any money at all . The lady called Sofia who was handling my complaint came up with these fallacious reasonings to justify their conduct . If Mathew Rich thinks that there is no case to answer why not publicly display the mattresses and confirm they are not worn out at all . I am happy to go there with a cameraman and expose their gross negligence if they agree to allow the cameras inside . I .don't think he would have ever used those 10 year old mattresses in the hotels in Qatar when plying his trade in hospitality. . . I hope people would read .my review and avoid them as plague. . In addition to my saga there was also a lady who had locked herself out of her room last Sunday (the 6th July ) waiting at the reception for 45 minutes trying to speak to someone to secure some help . It shows thst they would not compromise their trademark service style "money at all costs".. What a maxim to follow for making money .

Avoid - this has been used as an asylum hotel for some years and it shows. Still with discarded vehicles in the car park. The place has clearly had a cosmetic once over but needs a proper refurbishment. So many better hotels within a decent distance!!

My brother aged 90 booked bed and breakfast ,when he arrived he asked to put some special eye drops in their fridge vital they are kept cold .He was told no and despite having paid for his and friends stay ,they would not let him stay (very rude) and refuse to refund him.what a way to treat an elderly person.

This hotel is in a great location between Dursley/Berkeley/Gloucester/Bristol It is nice & quiet The price is wonderful as it feels like I've been in 4/5 * hotel feeling The owners are friendly They have a bar which is open until 10pm There is attractions to visit Plenty of restaurants within 5miles of the hotel I have really has been a fantastic stay, I will be back again!

Lovely hotel with friendly staff and comfortable rooms. Will be staying again when visiting family nearby. Thank you to the hotel manager as she made us feel very welcome when we arrived and showed us to our rooms. The breakfast was also very good and great value for money, would definitely recommend

Stayed here with my husband for 2 nights, we had the suite, the bed was really comfortable , place was spotless , attention to detail was just perfect, food was great, staff was really nice and helpful, couldn’t picked a better place to stay, was quiet and peaceful just what we needed. Will definitely stay again and recommend to family and friends.