Infinity Bay Spa & Beach Resort

Rooms were big/spacious and with a fully operational kitchen. Recommend a stop at the grocery store to cut back on food costs.

Pool was amazing so was the beach but there were bed bug in the bed my wife & my daughter were bit

The Resort is under construction so our garden view room was TERRIBLE. It overlooked the construction site and road and the workers congregated to smoke directly under our room. I went back to the front desk and ask if anything else was available and was told I could upgrade for $1,000. We did because the original room was so bad. Our new room had a great view but unfortunately only one shower worked for half our stay. On a positive note, everyone who worked at the bars, restaurants and beach, were kind and hardworking. I wouldn’t go back unless the construction is finished.

The room we stayed at was amazing, great size, all amenities included. The hotel cleanliness was very good, our apartment was near the pool, nevertheless the noise didn’t get into our room. Good breakfast at the hotel. I do think that the service could improve. My cousin ordered for some chismol/pico de gallo and they charged it. Hotel also messed up my cousin’s reservation and changed him from his room in the middle of his stay. Sometimes it would take some time for waiters to wait on you.

Great location right on west bay. However the room could use an update. Pullout bed’s mattress had a huge concave dent in it which made kiddo sleeping very uncomfortable. Provided bare minimum towels and bedding. (We were able to order more though.) Not even a dish cloth.

Nice rooms with nice pool area. However, they have limited beach chairs that people claim early in the morning even though they are not using and they ran out to beach towels by 10. Went back 3 times over 3 hours and were never able to get a beach towel. The staff was friendly but when we arrived we still had to wait over an hour for our room to be ready. We checked in after 5. When we did finally get the room, there were. I towels or bedding for the sleeper sofa. The on-site restaurants have good food but are pricey.

Great location. Live music outside at night, large rooms, and large balconies. The breakfast was awesome. Easy place to catch a water taxi. The beach is a little small and could never find a beachfront chair. Would return to Infinity Bay!

The property was fine. The pool area was nice and the food was fine. I don’t think we were able to see the full benefits of staying at a property of this cost because we were only there one night and they didn’t have our room ready until a couple hours after check in so by the time we were able to change and go to the pool it was getting cool and dark. We also started the stay by not having the shuttle service sent to the ferry when we arrived even though there had been communication and confirmation by the resort ahead of time. When we called to check about the ride, they seemed to have no idea that they had forgot to come get us. The room was large and had a full nice kitchen. We were charged an extra fee for an extra person in our room but still only received the minimal amount of towels even though we had an extra people on the reservation made several months ahead of time. The property overall is a nice place but for the cost it would be nice to have a little extra level of service. It was disappointing that when an issue did arise they didn’t have a solution to fix it and didn’t really put in effort to come up with something to help the costumer.

They never changed our bed sheets the entire week we were there. We had to ask for housekeeping every day. And even with that, our sheets were never changed. There were a couple of days they ran out of clean towels for our bathroom. There were several days we never received wash clothes. The towels were thin and grey. My dust rags at home are in better shape than what i used to dry off. There were several days the beach hut didn't have clean beach towels. We had to wait hours for clean ones. Cruise boat passengers take over the resort and use up all the chairs. There were literally hair balls every day on the outside steps leading from our room. No idea how or why they got there and were not cleaned up. The refrigerator temperature was not adjustable and our food and drinks got ruined from freezing over. The ceiling fan in both bedrooms made a horrible rattling noise that would wake you up from a sound sleep every night. As we were walking from our unit to breakfast every morning and coming home from dinner at night, the smell of sewer gas outside our building was enough to make you sick. No idea how this place is rated 4 stars. More like 2 at best. Would not recommend.