Premier Inn Wells (Somerset)

I stayed here with my husband and two young children. The hotel was modern with lots of parking (would be nice if parking was free to customers). The room was modern, spacious and clean. The family room had a large double with two singles, which was much better than the double sofa bed included in most other hotel family rooms. The breakfast was good. Wells was a lovely place to explore and only 10 min walk down the road. All in all, excellent value and I highly recommend for a family stay - all the basics done very well.

I chose this Premier inn over the the overs in the area due to the reviews and pictures and it turned out to be a perfect choice. We booked a Premier plus which meant we had a coffee machine and fridge in the room which was handy. The reception was unmanned when we arrived but self check in was easy - although you only get 1 keycard which proved problematic later. ( I went to Morrisons to get snacks and drinks without the only key and you cannot access the lifts or stairs without one- found a member of staff to let me through) The room was a very good PI room and faced to the rear. We had a good nights sleep in a comfortble bed and checkout and car park was hassle free. The town is less than a mile away so walkable if you want to get breakfast off site.

I have already given a review of my stay here last night. And it was a nightmare, and no I would stay here again if it was free, BUT I will add this, as I need to be totally honest. We did go down and have breakfast, and it was very nice food. The Irish chef was so nice and helpful, and his food was lovely and fresh. Shame he didnt control the rest of the hotel, because that is a mess.... Credit where credit due. If it wasnt for him it would be zero stars.

No one on reception on arrivals, and check in machines broken! Disabled parking full of non disabled people. The room as clean, but the bed was horrid, lumpy and saggy and a shame the toilet stunk of pee, made the room smell too. Cant open a window, and it gets really stuffy at night. Parking! just to get that last £! you pay to stay here, they dont explain this to you, you have to ask. So please be aware, as they dont remind you!

Good location, traveled up for sporting event with my son. Found it nice and easy and just opposite large supermarket which is useful. Easy to park and close to hotel. Checkin desks broken, and had to wait for a member of staff. Room smelt of cigarette smoke (219), the floor was dirty and the bathtub unclean. Reported the cigarette smell but was told hotel full and little they could do. They offered to come up and spray, but did not. All in all not the best stay and not what I have normally experienced from premier inn. Cost was quite a lot for this level of service.

Hannah and Joshua are amazing. Great service, superb food. The atmosphere created on check in and in the restaurant was awesome. The chef was busy but fully in charge and his communication with the servers was amazing, despite English not being his first language. A thoroughly enjoyable experience led by Hannah !

Horrific restaurant service. I suffer from allergies and they couldn’t offer basic catering of providing information in terms of what I can and can’t eat. Honestly do not reccomend visiting here ever as they are understaffed and abysmal at catering.

The best thing about this Premier Inn is its short walk into the city center. We booked a food package but, with hindsight, wish we had eaten in the city center. Room was OK. Ample parking when we arrived, but after going out for the evening the car park was getting quite full – dislike paying for parking when staying in a hotel, but that is just the downside from being so close to the city center.

The hotel has plenty of parking but I came via the bus from Bristol. The nearest bus stop is the first one after the bus continues its journey to Street after leaving the bus station but it is probably just as quick to walk downhill from the station to the hotel as the bus will wait a while. The hotel is about a 10/15 minute walk from the sights of Wells. Oddly there is no obvious pedestrian access to the hotel and there is a wooden fence that needs to be hopped over but it is clear where people have done this. Check in is 3pm unless you pay extra or wait in reception until the due time. The room is fairly standard for a Premier Inn but clean and satisfactory nonetheless. Soundproofing could be better - on one night there were noisy people above me although they were only there the one night. The bed itself was comfortable. Breakfast was good with a friendly Chef who cooked poached eggs to order. I would be happy to stay at the totel again.