콥톤 호텔 웰링턴 오리엔탈 베이

The meals, especially breakfast and dinner, were delightful, and the bar staff added a nice touch to the overall experience. The stunning harbor view was a bonus during my 6-night stay. I had paid for breakfast in advance, expecting a hassle-free checkout. However, when I arrived at the reception to check out, I was informed that I had not paid for two breakfasts. I explained that I had covered all my breakfasts for four nights and that everything was paid. Unfortunately, we were in a rush for our train, so I reluctantly paid again for the extra breakfasts. Once I got home, I contacted the hotel to clarify the situation. I reiterated that I had paid for everything and questioned the additional charges for two breakfasts when we had only enjoyed four nights' worth. The manager assured me she would investigate, but I did not receive a follow-up. Upon calling again, I learned from the reception that there had been an error; I should have only been charged for four breakfasts. Despite recognizing their mistake, the manager offered no apology or discount, disappointing us. This experience underscores the importance of proactive management in addressing such issues to ensure guest satisfaction and trust. Your feedback is crucial in shaping the hotel's service standards.

Enjoyed our stay at the Copthorne...great location and friendly, helpful staff