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숙소 답변: Dear Guest,Thank you for your feedback! We're glad you enjoyed our central location and the easy access to the cable car. We appreciate you highlighting the unique aspects of our hotel, like the back door leading to the higher floors and the option for milk delivery to the room.We’ll certainly consider your comments regarding bottled water in the room, as we aim to provide a more complete experience for our guests. We hope to welcome you back soon!Best regards,Leigh FrameGeneral ManagerNovotel Wellington

숙소 답변: Dear Guest,Thank you for sharing your detailed feedback! We're delighted to hear that you enjoyed the spaciousness and cleanliness of our rooms, as well as the convenience of our location. It's great to know that our front desk team provided you with thoughtful and attentive service. Your feedback about amenities is greatly appreciated, and we will take it into consideration as we continue to enhance our offerings. We hope to welcome you back soon for another wonderful stay!Best regards,Leigh FrameGeneral ManagerNovotel Wellington

숙소 답변: Dear Katharine,Thank you for your lovely feedback.We’re so pleased to hear that your family enjoyed a clean and comfortable stay with us, and that our central location made exploring Wellington easy and enjoyable. Being so close to the cable car and main attractions is certainly a highlight for many of our guests — we're glad it worked well for you too.We truly appreciate your recommendation and hope to welcome you and your family back again soon.Warm regards,Leigh FrameGeneral ManagerNovotel Wellington

숙소 답변: Dear Guest,Thank you for your feedback, and I’m glad to hear you found the room spacious and our team responsive throughout your stay.I do apologise for the inconvenience caused by the electrical issues, including the faulty power outlets and TV connectivity. While I’m pleased our team was able to offer solutions promptly, I understand this impacted your overall experience, and we are currently addressing these technical concerns to ensure more reliable amenities for all our guests.Your understanding and kind words about our staff are truly appreciated. We hope to welcome you back soon for a more seamless stay.Warm regards,Leigh FrameGeneral ManagerNovotel Wellington

숙소 답변: Dear Guest,Thank you for your kind feedback! We’re delighted to hear that you found the room clean and tidy and enjoyed our convenient location near the commercial area. We hope to welcome you back to Novotel Wellington for another great stay!Best regards,Leigh FrameGeneral ManagerNovotel Wellington

숙소 답변: Dear Guest,Thank you for your wonderful review!We're so pleased to hear you had a restful stay and that our team made you feel welcome. Your kind words mean a lot to us, and we’re delighted everything met your expectations.We look forward to welcoming you back to Novotel Wellington in the future.Warm regards,Thai Le Front office manager Novotel Wellington

숙소 답변: Dear Jessie,Thank you for sharing your feedback. We regret to hear that our receptionist was unable to provide the necessary information regarding dining options and local attractions. We will ensure our team is better informed to assist guests with recommendations and essential details. Your comments are valuable in helping us improve our service. We appreciate you choosing Novotel Wellington and hope to provide you with a better experience in the future.Best regards,Leigh FrameGeneral ManagerNovotel Wellington

숙소 답변: Thank you for sharing your feedback. Sorry that your stay was not as good as you wanted If you ever find yourself in the area again, we’d love the opportunity to welcome you back for a longer stay.Safe travelsThai Le Front Office Manager Novotel Wellington