I was in the process of moving and needed a place to stay for one night I selected the Comfort Inn on Weber street in Waterloo . I arrived at 6:30, checked in paying an additional $100 deposit on a room that had already cost me +$190, and went to put my luggage into my room. I had to find my way through hallways littered with empty food boxes, and unmasked children running freely through the hallway, There were no vehicles in the parking lot, which didn't make sense with the numbers of youngsters roaming the halls. I walked to a nearby restaurant, told my server of my experience at the Comfort Inn and he informed that I was staying at a Homeless Shelter. I returned to the Comfort Inn and informed the attendant that I would not be staying, as no one had told me that I was at a homeless shelter and was informed that the Inn was not a Homeless Shelter, but a Refugee Shelter. Again, I suggested that I should have been informed of this fact before checking in so I could decide if I wanted to stay or find alternate accommodations. I think it is commendable that the Inn is offering shelter to homeless individuals or refugee families, but I believe the Inn has an obligation to let prospective customers know how the Inn is being used. There was no offer of a refund for a room I did not use, and I can assure that Comfort inns will not be an inn I use in the future.
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