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The hotel grounds are delightful : pools excellent . Rooms - really would benefit from a refurb. I was surprised not to have fresh water bottles by the bed and not to have face flannels replaced . The breakfast is poor and the spa disappoints . Just not what I'd hoped for a five star price

I've stayed at this property before but hotel standards have really dropped. Despite having a booking for a week, I was first put in one of the worst rooms (would really not call it a villa). Room, I guess had not been occupied in a while (I guess as I was a solo local traveler, reception felt I'd accept a 'subpar room'???, was welcomed by swarms of mosquitoes; on and off sewage smell/whif near the entrance. Next afternoon (after complaining) I was moved to a better villa, however with a sagging mattress, after 2 days my mattress was changed by the housekeeping steward who took pity of my plight. Villa phone didnt work, despite multiple requests to front desk eventually fixed on 3rd day (needed working phone to call restaurant for room service, had to walk to restaurant to place order defeating purpose of room service) Meals are below average; extremely limited breakfast range and menu options. Extremely frustrating as I was working and could not get away to restaurants. Requested a late 12PM checkout - reception refused was even willing to pay for it. Note - I previously had to wait till 3PM to get access to the 'better villa' as guest was checking out late, yet hotel could not extend a 12PM checkout for me? Last straw, I gladly left hotel before 10AM and went to next door hotel; that has better guest appreciation and food quality! Pros: Amazing beach view, Terry at the Spa was fantastic, housekeeping stewards are extremely pleasant. Cons: Food, quality of rooms, thread bare linens, on and off 'whif' of sewage as your walking by the gardens, hotel standards have really dropped - definitely not value for money. Would not recommend or return!