The Loom Hotel, Tapestry Collection by Hilton

Restaurant food was awful and expensive. Portions were tiny and I asked for soft eggs 2 days in a row and got hard boiled both time. Terrible chef. Smell in the lobby was awful. Like cheap me s cologne. Strong and intrusive. Bed and sheets were terrific. Bathroom walls didn’t go to the ceiling leaving little privacy. Doors were so heavy that every time someone went in or at you would hear a bang. Lots of potential for this property - but really disappointed. Checkout was endless.

Front desk staff seemed too pained to be pulled away from their group conversations to greet us or check us in. I instantly regretted booking here, even after tying to connect personally. It felt like I was wasting their time. Restaurant staff was good in the morning, but forgetful at night. We had to repeatedly ask for basic things like water and ketchup and the correct beverage. The room was fine but the shower situation was strange. It was almost like the centerpiece in the room, and open (up top) to the entire room so that there was no bathroom privacy. The shower floor was quite flimsy, like if you jumped on it, you would break right though it. I had high hopes after seeing the gorgeous photos online (and the theming was sooo cool!) but it was quite disappointing. There is a reason that I usually stay at Hyatt hotels. I shouldn't have changed habit. Tip: Don't order the Stuffies (regional stuffed clam dish) for brunch. It was terrible...like if someone gave them a challenge to cook with only the basic ingredients and cooking methods alloted to settlers from the 17th century, along with stale bread.