아파트먼트 온 업턴(Apartments on Upton)

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攜程沒有把我的郵箱給到店家 導致我沒有收到入住指引 諮詢了其他住客才知道 原來鑰匙需要在鎮門口的另一家店領取 當時正好遇到高峯 門口的路基本無法通行 最後來回步行半小時領鑰匙

Please note this review is purely based on their strict cancellation policy. Apartments on Upton has a strict 30 day cancellation policy with no flexibility. When I unfortunately had to cancel my reservation 3 weeks in advance due to an injury, I was informed that I could potentially receive a portion of a refund if the property is rebooked during my original stay, which is frustrating but understandable. What is not understandable is me checking online and noticing they had a technical issue so that NO reservations could possibly be made for the location leading up to my original reservation dates. I made the property aware of this technical issue and for the first few days they did not believe me, stating 'clearly we are taking reservations' and 'i do not know what you are suggesting.' When I finally sent a second round of screenshots and steps proving that no reservations could be made, and stating that this impacted any chance of me getting a refund while also preventing them from making any profit on new reservations, they only said 'sorry for the inconvenience.' Again, I recognize that it was my own unfortunate circumstances that caused a cancellation 10 days after their refund window closed, but it is incredibly frustrating that their technical issues prevented any sort of refund flexibility. There are many other places in Wanaka that have a better cancellation policy so I would be cautious of booking Apartments on Upton or any of their sister properties (Te Wanaka Lodge, Wanaka Selection Properties).

I apologise that I have previously given a one star rating, as I have mistakenly rated the wrong property. Apartments on Upton is very nice. Good location. I will definitely stay there again if coming to Wanaka.

Very modern and clean establishment. Easy to check in and very clear instruction.

So, we didn't *not* enjoy staying here, but there were pros and cons, I guess. We have tried to outline them below:   The pros: - The location is pretty good, and is walking distance to the centre of the town - The upstairs units have hill views - The apartments themselves are top notch, with a luxurious feel and a full-sized kitchen and lounge in the larger units   The cons: - The cleaning could have been better (there was enough dust to write my name in the spare room and at the back of the bedside tables in the main room. I think if you want confidence in where you stay, during these COVID times, then perhaps just an extra couple of minutes spent would have been worthwhile - The washing machine was mouldy, so again, a bit of attention cleaning-wise would have resolved this as well - We stayed for four days and never had a car park, so had to park on the street. Perhaps labelling them with unit numbers might help? - A lot of the furniture was in very poor condition: it let the place down a lot because it was as if a rich person had built the apartments and then a poor student had furnished it (this is more of a management thing, I guess) - Oddly, there was no soap or body wash for the shower (we had to go and buy some). Given that there was soap for the bathroom sink and dishwashing liquid for the kitchen (and flannels to wash with), it seemed strange that there were no soap products in the shower, again lending to the feel that it was being managed by broke students - It would have been so wonderful to have more than one towel each (again, the broke students thing) - It would have been nice if we could have had the apartment we asked for and told could be made available (better to under promise and over deliver than the opposite, even if we couldn't get into the apartment we wanted) - again, a management thing   I was a bit of an odd stay. Things seemed polar opposite - some things were super luxurious and other things just seemed cheap. Overall the apartments were beautiful, and of high quality. But one side of the property looks out over the toilets in the campground, and the management of the place seemed to let things down but dropping the quality of the stay down a notch or two. While it's really comfortable, I guess it's a difficult industry to be in at the moment, and perhaps they're looking to cut costs.

Very nice, modern, well equipped apartment. It was all very clean, king size bed was extremely comfortable. Ideal for us for a 2 night stay as we were able to do a bit of washing. Decent sized balcony with outdoor setting although wouldn't have used the barbeque. Parking available right outside the front door. Location is pretty good if you don't mind a short walk into town. One of us found the walk a bit too far but had no problem getting a taxi home. Would stay there again.