자워란트 슈턴 호텔

Few weeks ago we are staying at Sauerland Stern Hotel. We want to describe our experience just with one word : Fantastic ! We found this hotel just by random searching through the google map. We were looking for a hotel close to the ski piste. Sauerland Stern Hotel was at walking distance. During our stay there was a child playground, they called it : Kinder-Eldorado. This was perfect indoor playground. After ski our daughter cannot wait to run to the Kinder-Eldorado. The staff was very friendly and helpful. The room was big and the view was good. Good breakfast. We are looking forward to our next stay at Sauerland Stern hotel.

although it is a big hotel, you feel very welcome, and it is a very nice location close to ski piste, and the hotel has nice accomodation like swimming pool, spa and kids room. Food is perfect!!

The staff with cero customer service training or education in all levels, the hotel is way more expensive versus what we thought was the hotel, everybody there cant smile or helpful, the only thing that was good was the breakfast, good quality and variety, for the rest zero recommended, to pricy for so low quality.

Food first night dinner was not too exciting. Some was already cold and dumplings dry and hard. The surprise came when the "minifridge" was not working. We could not put our chocolate in the fridge. So we asked for it to be repaired. To our surprise we have been told that we have to pay extra 10.00 EURO for an empty mini fridge to operate ?!? What? Never seen that in 40 years travelling in a 4star hotel. Safe also not working. Asked for tech to come - yet to come :-(. Exhaust fan in toilet is not working and no King-size bed, just two single beds put together in the double room. No coffee maker in the room - have to go to reception to "borrow" a water cattle. So standard for a 4 start hotel not reached in my opinion.

Large conference style hotel, with hundreds of rooms. Have visited multiple timed over the years. Last visit was during Corona measures, hotel was handling this as well as could be. Conveniently located within walking distance of slopes. Rooms are spacious and would hold 2 adults and 2 kids easily. Rooms are slightly dated but not too bad. Beds are probably the worst I’ve had in any hotel. Add-on beds are essentially couches with hard buttons in the middle. The full bed has ultra-hard mattresses, which made sleeping difficult for all of us. There is a pool and sauna on site which for my stay were fine, but would be way too small with full occupation. Hotel offers 2 buffet style restaurants, one was open during my stay. Quality of offered options was at mediocre “hospital” level. Desserts were slightly above. Breakfast was acceptable. I remember this being better in the past, but Corona may have impacted available choices. Overall, this hotel would be acceptable for a family with 2 small children for a long weekend. I will probably start looking somewhere else.

Spiritual experience. Stayed three nights. As I said before, staff could be more affable. Food was nice though and beds were fine. Bedrooms were clean and spacious. Their price could also have been cheaper