Hôtel le Donjon - Cœur de La Cité Médiévale

We did not receive advice that the the hotel cannot be accessed by car, so Satnav is not helpful. It was almost 9pm when we left the airport 11minutes away by car, but we did not arrive until 90 minutes, within the traffic-free old city. Phone calls to the hotel (separate phones, several occasions) connected us to a Tesla Charging number(we had a VW hire car|) or an Agent Immobilier. By asking local people on the street and in a restaurant, we eventually arrived at a secure hotel carpark with electronic code access, a young man appeared as he was locking up for the night. He told us we were lucky to find him there. We parked and were transported by him via a circuitous and improbable route through the fortifications. Why were we not given directions to this car park and why was this system not explained to us? Diabolical!

Hotel exceeded expectations. Perfect location in a fabulous place. Would definitely recommend and return in the future.

Everything here was great! A beautiful hotel, in a medieval building, perfectly situated on a quiet street (rare) in the center of historic Carcassonne. Very friendly staff, splendid room with generous amenities and a very well appointed bathroom (L'Occitane en Provence). Overall perfect stay!

Beautiful courtyard and excellent location. Very friendly staff and would absolutely stay here again.

A delightful stay. Highly recommend. Exceeded all expectations. The hotel was inside the city gates of Carcassonne. Updated and comfortable. Nice, quite garden in the back where you could escape the crowds. Breakfast buffet was excellent. Staff was friendly, especially the staff stationed for the breakfast buffet. Where to park was a bit confusing and the GPS tried to take us through the city gates (obviously, not possible). Would highly recommend the experience and the hotel.