The location itself is absolutely beautiful — the surroundings, the architecture, and the overall atmosphere of the resort are truly stunning. It’s a place with great potential for a relaxing and luxurious stay. However, while the setting was impressive, our experience with the service — especially at the restaurant — was very disappointing. Upon arrival, we were asked if we wanted water. We said yes, but it never came. We received our food and wine, but still no water. I asked again and also ordered a Coke, but once again, nothing was brought. It took three separate requests before anything was finally served. After we finished our meal, we were completely ignored. No one asked if we wanted dessert, or even how the food was. I’ve traveled all over the world and have never experienced such poor service — I honestly feel like the service at McDonald’s is better.
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