Adobe Village Inn

While the location was good and the views were nice, the accommodations need help. We stayed in the Sedona Suite and found an old tired room in need of attention to repairs, cleanliness (air ducts were filthy), and working amenities. The bar sink fixture was so loose I expected it to fall into the cabinet at any moment. The gas fireplace in the bathroom was not functional. It would take an hour, at best, to fill the jacuzzi tub with water due to low water pressure at the tub. There was no firewood for the other fireplace in the living room and it hadn't had ashes cleaned out from previous fires. The fireplace also had a chunk of rock missing and unrepairable. The reserved parking spot for this suite was blocked by construction debris and a pile of dirt (we were not advised of this inconvenience before arrival) . The air intake ducts for the hvac were caked with dust and the unit smelled of dust. The unit didn't have its own thermostat and temperature was controlled by a thermostat that serviced the entire building. There was no ice available in the kitchen area freezer or separate ice maker. I'm not one to complain over small things but a lot of small things do add up. This place needs some attention to detail.

A very frustrating visit to Adobe Village Inn We originally reserved the Sunset Villa but just prior to our arrival were notified of a maintenance issue. The solution offered was for us to stay the first night in a Suite and the next 3 nights in the Wilderness Villa. We were not happy with this, but it was too late to make other arrangements. Wilderness was the least desirable of the villas. We requested and were granted a 20% refund which we appreciated. Note: There is no on-site service. All communications are by text. Whoever handled it was as helpful and courteous as they could be. But there were more issues than solutions. Overall, the condition of the property is not consistent with the way it is beautifully displayed on the website. THE GROUNDS - Landscape unkempt, unfinished construction in multiple areas, old dirty hose by the entry door, unrepaired damage to the stairs. THE SUITE - Damaged interior door lock with missing cover created a safety concern. - Hallway dark making it difficult to see keypad. - Closet storage that looked like a restaurant back room. - Mismatched toilet seat. - Filthy ladder storage container on deck. - Common kitchen area on main level looks like a storage facility. Multiple lights out - Windows dirty - Felt deserted THE MOUNTAIN VIEW VILLA The room is beautiful, but the maintenance was not. - A tiny TV that could not be watched from bed. - A channel guide that was totally confusing. No reference to network TV channels that could be interpreted. - The TV cable had been disconnected for some reason. Wasted a lot of time trying to diagnose the problem. - No instructions on use of the TV. - No Kleenex provided. - Barely a tablespoon of coffee grounds left - we had to buy our own. - Ragged and torn patio door screen. - Poor condition of lounge chairs. Not cleaned for use. - All the patio furniture looked old and worn. - Torn and inoperable window shade in bathroom. - Poorly designed waterfall shower. We loved it, but you had to practically get your nose on the wall for it to hit your head. Individually, none of these issues would have been significant, but collectively they substantially impacted the quality of our stay and the value we paid for and did not get.

We love this property. Absolutely beautiful views and the cutest rooms. Love setting on patio with a cup of coffee looking directly at the red mountains. Service was amazing, clean and comfortable. We are looking forward to the next trip. Great place to have a retreat.

We enjoyed our stay in the Tumbleweed room. The room was cozy and clean and the fireplace in working order. The common outside area was lovely for sipping coffee in the morning. We felt staff were helpful and available if needed during the day, but interactions were short and to the point. This interaction was fine with us but might be lacking if you are expecting an experience with more welcoming, involved hosts that are interested in conversation and providing recommendations.

We were charged TWICE for the same room. It's almost impossible to get someone on the phone and I have not been able to resolve this after 4 months. They claimed that they didn't have our reservation through VRBO, so we made it again through ********** and we were charged by both providers for the SAME room on the same night. When we showed up, the code to the room did not work and we waited for almost an hour to get someone to let us into our room. The room itself wasn't bad, but $450 per night was pretty steep and to be charged twice was absurd. Apparently they are pet friendly as well, so I had a terrible allergic reaction and was sneezing all night long and saw dog or cat hair on the bed. Just an awful, expensive mistake that no one seems to care about. I think an investor owns the property and runs it with minimal staff. There is NO staff on site, Traveler Beware!

The Adobe Village Inn was an absolute dream! My husband and I recently stayed here on our honeymoon and it was beyond anything we could’ve imagined. Staying here, we were able to experience the best of both worlds - it was a short distance to town with lots of great restaurants and shops, yet it felt like we were sleeping right in the middle of nature - birds chirping, fresh air, views of the mountains.. and don’t even get me started on those sunsets. This was the perfect place to disconnect from the busyness of life and have peace, quiet and a time to relaxed that we so desperately needed and wanted. There was even a beautiful pool and hot tub to top it off. I also can’t speak highly enough about the staff. They went above and beyond to make sure we had an exceptional stay. Our rooms were spotless and the girl at the front desk give excellent restaurant and hiking recommendations - which made our trip that much more memorable. We felt like we were the only ones there, yet knew she was there if we needed anything and would be well taken care of. I would recommend anyone to stay here. My husband and I feel renewed, well rested, and ready to go back! :)