펜시온 아스 부르가스

As my travel agent had booked this well in advance I had no direct way of being contacted beforehand. On arrival I rang twice before the phone was answered, then they could not speak English and I couldn’t understand Spanish . My suitcase was left on the fourth floor but my room was on the second floor. One bathroom for 4 bedrooms. My paperwork said breakfast was included but I didn’t see where it was as I didn’t even see a kitchen or lounge room. Communication is very slack. My bed was ok and room was clean.

Terrible service Did not acknowledge our booking and offered us two rooms not three as we had booked and paid for. Owner very rude even though we showed her booking confirmations and payments she did not believe us. Had to book elsewhere for that night

The room was clean and comfortable enough. There were issues with the power, the humidity and the odour in the hallway and bathroom. It smelled rather musty/off which was concerning. Additionally, it was hard to enter the building. There wasn’t clear directions on how to get in which was inconvenient after a long day of walking on the Camino. Clearer instructions would be beneficial. Overall, decent stay.

No private bathroom. Shared with several other rooms

Just OK Fairly easy-to-find location, but check-in process and obtaining access to our room was lengthy and confusing. Cramped reception area, which was really just a desk in a hallway. Few amenities. Room ok, but loud at night. Free breakfast was disappointing.

STAY CLEAR OF THIS PROPERTY. You will be scammed. We booked 2 rooms for a group of 5 doing the Camino de Santiago. On arrival we were initially advised by the very rude owner that she had cancelled the booking. When we produced the reservation she then said that she had only one room for 4 people but wanted us to pay 80€ on top of what we had already paid for the 2 rooms. She did offer accommodation at an alternative hotel for the 5th person but that would cost 35€. In the end we decided to take the 4 people room but refused to pay extra and one of us had to stay in a nearby Alberque. All in all a terrible experience with someone that clearly wanted to scam us. The breakfast consisted of a carton of orange, a sweet bun and coffee pod. Also she only spoke Spanish but advertises that she can speak multiple languages.