I have been traveling in Africa for nearly two months and to date, my experience with Ilala Lodge in Victoria Falls has been my favorite hotel experience. Upon entry, I noted the hotel’s tasteful decor and beautiful historical artifacts. For those who are looking to learn more about the stories and people of those who shaped this region, the hotel has plenty of outstanding artwork that can help guide your understanding. My dining experience with Cassia was simply spectacular - excellent food quality and lovely service in a relaxed garden atmosphere. Compliments to the chef, as I enjoyed the best tomato soup I have ever had! Lodging and food aside, what makes Ilala stand out is its amazing staff. Everyone who greeted me was perfectly polite, friendly, and relaxed yet highly professional and effective. I’d like to commend Tina in the hotel’s activities department who was extremely thorough in helping me book multiple excursions during my stay. I also wanted to highlight Keith in management who went above and beyond his normal duties and exemplified true hospitality. While in Vic Falls, I experienced an unexpected medical issue which as can be expected, caused a lot of stress on my end. However, Keith took ample time to guide me to the right medical professional in town and thanks to his tireless efforts, I was able to obtain the medical treatment I needed to continue my travels. I am deeply grateful to him for making me feel more than a guest at Ilala — here, I am at home.
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