Vista Verona

Beautiful hotel. Great location, and delicious breakfast!

The Vista is a fabulous, elegant boutique 5 star hotel in prime central location in Verona Old Town. It is probably 3 years old and as a result is very smartly and stylishly appointed. The decor is modern with a fine touch. It is bijou and compact and so does not have vast expansive lounges and dining rooms but rather a more intimate feel. The hotel is brilliantly managed and the culture of client service prevails across all the staff. There is a friendliness and attentiveness that shines from the people at the front door to the cleaning staff, the bar and breakfast waiters. It was noticeable how personal the whole experience was made for the guests. The front desk staff were charming / likeable and always keen and available to help sort Verona trips / restaurants and events. We had exceptional service from Andrea, Anxhela, Massimo and Alessandra on front desk, all of whom were charming. This is a 5 star hotel with 5 star staff that delivers a 5 star experience.

The hotel is at an amazing location, has great amenities, and is really beautiful and comfortable. However, it has a terrible and condenscending staff that is not very willing to help you with restaurant reservations, even ordering drinks at the hotel rooftop bar can be challeging (for one whisky sour and a glass of prosecco it took over 20 minutes to arrive and when I asked about it the response was a very condescending “it’s coming”. When I asked for help to book a restaurant in the evening I received as a response a very condescending “it will be very hard because all places should be fully booked and you might have to stay here”. What a terrible, awful experience for a hotel that charges you €1,000.00+ per night.

This hotel met or exceeded all of our expectations. We booked the hotel using our American Express privileges, and the Vista Verona made sure that all of the potential benefits were provided. We were allowed an early check-in, so that we could enjoy some time in the city on check-in day. They upgraded us to a fabulous room. In addition, for perhaps the first time ever, we chose a late checkout, and stayed at the hotel until 4 PM on our departure date. Every one of the employees of the hotel went out of their way to make us feel welcome and comfortable. The front desk was a fountain of excellent recommendations for activities in the city. We were thoroughly pleased with our stay.

The hotel photographs well, but when you look past the surface, the execution falls short of what you’d expect from an established luxury brand (Four Seasons, Rosewood, etc.). Room - Blackout blinds were too short to fully darken the space. - The bathroom door creaked loudly enough to wake my partner at night. - Details were missing: no dimmable lights, awkward Bluetooth speakers, limited and poorly placed outlets, no in-room tea. - Water from the tub faucet initially ran grey, likely from unflushed pipes. - Towels, bathrobes, slippers, toiletries, and even bedding didn’t feel premium. The toilet paper was surprisingly low quality. Service & Facilities - Check-in was disorganized: no acknowledgment when we arrived, as the staff were absorbed with a group. For a small hotel, the process would have been more fitting in a seated lounge rather than cramped at the counter. I was seated and then somebody flagged me down to come to the counter. This set a hilariously bad first impression. - We were asked if we needed late checkout. Initially we declined, but when we changed our mind, we were told it was unavailable - Service felt uneven: while one receptionist was excellent, others (bell staff, housekeeping turnover, male receptionist) seemed undertrained and lacked a genuine service mindset. - Spa facilities weren’t proactively maintained. the steam room was off until we requested it, and the snack station wasn’t properly stocked (no spoons for the dried fruit, etc.). These details matter for a hotel in this tier. This isn’t comparable to the FS, and I wouldn’t even compare it to something like an Aman.

This hotel is a hidden gem. The service is fantastic and the room could not have been more comfortable. We had drinks on the rooftop bar which was great as you are given 5 star snacks with your drinks I had a massage which was relaxing. This is a beautiful boutique hotel tucked away on a quiet street and is centrally located to walk anywhere. We come to Italy often and travel to the north and usually drive the 4-5 hours to our destination straight from the airport. Not anymore! We will definitely be coming back.