라 메종 데 오크레

우리는 6월 중순에 멋진 이틀 동안 Maison des Ocres에 묵었습니다. 우리는 이전에 2019년 9월에 그곳에 머물렀고, 이 아름다운 호텔로 돌아와서 매우 기쁩니다. 뛰어난 위치는 루시옹과 인근 루베롱 마을을 방문하기에 완벽한 장소입니다. Olivier와 Julie는 지난번 숙박 이후 새로운 주인이었으며 리모델링 작업을 훌륭하게 수행했습니다. 그들은 매우 환영받고 도움이 되었습니다. 우리 방은 매우 깨끗하고 편안했으며, 아름다운 시골이 내려다보이는 작은 발코니가 있었습니다. 우리는 더운 여름 관광을 마친 후 매우 상쾌한 아름다운 수영장을 즐겼습니다. 우리는 또한 수영장 근처에 있는 레스토랑에서 맛있는 저녁 식사를 즐겼습니다. 서비스와 음식 모두 훌륭했습니다. 새로운 소유자의 이전 5* 환대 경험은 호텔과 레스토랑의 품질과 가치에 확실히 반영됩니다. 다음 번 Luberon 방문 시 반드시 Maison des Ocres로 돌아갈 것입니다.

My review is based on the lack of communication from the owners; I booked a refundable room on their website and was emailed a receipt for paying a quarter of the room cost and a separate welcome email noting that the owners remain at my disposal for any additional information. The next day the others in my travel party said they wanted to take a different route, but I didn't see a way to cancel the reservation on the website and the emails didn't have any links to do so either, so I wrote an email to the email address listed on the website and waited four days, but received no response. I then sent a second email to cancel, also mentioning that I hadn't yet heard back from my first email. Because I hadn't received a reply the next day, I decided to write to La Maison des Ocres through the "Contact Us" link on their website in order to male sure they would see my request, but it has been 3 days and there has still been no reply (I even check my "Spam" folder). An auto reply would be nice if the owners are not available, as they could state that they will respond when they return from their own vacation, or whatever the case may be. The booking is still almost 5 months from now, but I do worry when an establishment is unresponsive. To no avail I once left multiple voice messages in addition to my emails requesting a refund for an apartment in Paris that I cancelled well in advance, so I had to get my credit card company involved, which I hate to do, so I am once-bitten-twice-shy when it comes to these things. I booked directly through the La Maison des Ocres website thinking it would be better for the small business owners, plus I am trying to give them immediate and well-in-advance notice on a change in plans, so it is disappointing that there is silence from them. Maybe it is best to book through a large company's website where responsiveness and convenience are present.