더 애러벨 앳 베일 스퀘어 어 락리조트

당신은 이 호텔을 좋아하게 될 것입니다. 위치는 환상적이며 무료 발레파킹이 가능합니다. 베일 전체에 접근할 수 있는 훌륭한 산책로. 우리는 호텔이 일부 개조 작업을 하고 있는 비수기에 갔습니다. GM은 침대 캐노피의 변경 사항을 확인하기 위해 우리 방에 들렀는데, 그는 비어 있는 줄도 몰랐습니다. 그는 들어가지 않았음에도 불구하고 침입한 것처럼 느껴 무료 스파 방문을 제안했다. 이제 훌륭한 고객 서비스입니다! 제가 받은 마사지는 멋진 스파에서 최고 수준이었고 우리는 꼭 다시 갈 것입니다!

We stayed 2 nights and had no air Condtioning. We called the front desk the first night and he came up and looked at it. He told us it was not working and he would get us a different room. Hour went by and I called again and they said they would move us in the morning. The next morning came and called the front desk again, the last up front had no notes saying they were gonna move us. So she said she would get us moved in the afternoon and that she would text me when the new room is ready. We went all day with no text or call. So we had yet another night with no air conditioning. We left early due to the terrible service. We paid a lot of money to stay at a luxury resort but it was not worth it. We would like are money back or a refund of some sort.

It was great experience in Vail. Room was excellent. The staff also very attentive and helpful every step of the way, especially their manager Cam.

This was the best stay in Vail I’ve ever had. The staff here is absolutely amazing and so helpful. I will be staying here again.

The staff was amazing as was the room with the balcony overlooking the slopes. Breakfast was great too. Highly recommend this hotel. Location is ideal.

Great location! Super friendly staff. The pool and hot tubs were really out dated and left a lot to be desired for this caliber of hotel but otherwise a nice property.