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差評給到hot tub，一開始水是温的，但不燙，達不到hot tub的温度，裡邊泡着的遊客説已經叫工人修了，我和孩子進去幾分鐘之後開始感覺有微微熱水注入，過了10分鐘左右，水比一開始熱了一點點，但突然開始注入大股大股冷水，水池迅速變涼，我們趕緊走了。第二天早起我和孩子兩個人都感冒了。

The property is classified as "5 Star" but it is NOT. It is well kept, but not quite the 5 star status it claims to be. The staff is very professional and friendly but provide very little service. There is no turn-down service and rooms are kept with minimal amenities, to the point that it was uncomfortable to have to be calling for simple things like two wine glasses that were removed from our room (we brought them in because they don't have it in the room despite the fact that there is a wine bottle opener) and one of our bathrobes was removed from the room and never returned. We received a very nice upgrade because the room we selected was misrepresented both in the hotel's website and in the ******* website. The manager on site, Vaibhav Saxena was extremely nice and accommodating in an effort to make our stay as enjoyable as possible, and to make up for the room issue, he upgraded us to a new larger suite; however, there is where we noticed the lack of adequate amenities that are standard of a 5 star property. We also approached the Concierge to request ideas for what to do during our stay and other than give us brochures (which we had already downloaded from the internet) they were not at all helpful. We did not find this service at all helpful, unlike at many other 5 star properties we stay at. In general, I had a good experience, but it was definitely not the experience I expected and definitely not the experience a 5 star hotel should deliver.

The property is situated next to a tranquil river and beautiful mountain slope. It was so quiet and tranquil. The Balmain soap, shampoo and conditioner were an amazing touch!

We arrived to find the place sold out due to a conference which meant long lines and no seating at the bar areas. Then a large wedding party arrived consuming most of the areas and had to listen to the wedding music/DJ from 5pm -10:30pm followed by the clean up crew for a hour later. Would have appreciated the hotel making me aware of my room location and the proximity to the wedding so I could have requested my room to be else where. A prior individual left a few that the hot tub was green.....it was. The pool is also not to scale for the size of property. We won't be back.

The very slippery shower had nothing to hold on to if you slipped The A/C was difficult to control and noisy Mattress way to soft in middle and caused back aches , pain

Great spot for anniversary Wonderful getaway in August 2025 for our anniversary. The room was beautiful, spacious and clean, the restaurants were great, the pool was lovely.