Hotel Hacienda del Valle Sagrado

Overall a nice stay however we arrived late and there was nobody in the check in area. Took us a long time to check in as we had to wait in the dark

Excellent hotel and services. Reception was very helpful.

Beautiful new hotel on the way to Ollantaytambo and Machu Picchu. Pulled off the dusty, windy road and walked into a sanctuary of calming music, friendly staff and a place with great energy. We took advantage of the great food, pool, foosball table, ping pong and the small gym then the next morning we walked around the big grounds to the west where apparently great things are under construction. They permitted us to bring our dog which was great and made our weekend very relaxing since we did't have to leave her behind. The circular walkway to the top of the hotel was great for getting a lot of walking in since I didn't feel comfortable walking on the very busy road. We had a Jr Suite with a jacuzzi that was very nice with a great view of the frog mountain in front. A huge buffet lunch is served daily for guests and the tour buses that was excellent! There's just something about the Sacred Valley that I love with the great air and mountains. Ollantaytambo is only 15 min away so it is easy to get there if you want to eat out, hike, enjoy the oldness of it or catch your train to Machu Picchu. Definitely will be going back to the Life Hotel for a getaway. There is a 24 hr clinic attached to the hotel that appears to service guests as well as the community.

Excelent stay! Clean, beautiful and friendly. It was wonderful to be there. The room was very nice, the food in the breakfast and dinner was delicious. The massage at the spa was very relaxing. Me and my wife loved to be in the hotel. Very nice choice.

First the good stuff: nice lobby and reception area, pleasant room with comfortable bed. Now the not so good: room was really cold woke several times during night due to the cold temperature in room,swimming pool freezing cold and didn’t look clean, hot tub was empty of water, sauna not in use, very limited menu choice only one dessert listed and on asking I was told it was not available. The worst thing of all was the vile smell of drains or sewage coming from bathroom, even with the door closed I could still smell it and had to wear N95 face mask while in the room, even while sleeping. No other guests seemed to be staying in hotel other than our group, felt like a ghost town.

A friend and I booked the Life Hotel Villa Sagrado (also branded as a Wellness Centre) for a three night stay in September 2023. We were drawn to Life by the facilities, website and positive reviews. Sadly, we were not as impressed by Life as others who have reviewed, and whilst I am not generally one to leave critical remarks, I felt it is important to convey our experiences whilst staying at Life. The interior of the hotel is lovely. However, it was clear that we were one of the only (if not the only) customers and as a result, the hotel looked unused, unutilized, with facilities unopened, and the hotel was in a state of uncleanliness in certain areas. The pool was dirty and full of bugs (see pic) and therefore, we didn’t swim. The sauna and steam room were closed. We were advised we could use them for a fee (we chose not too as the hotel was expensive enough). We were also surprised to see no complementary water or coffee (they were available, for a fee). The restaurant was open (if we requested it), and there was also a rooftop restaurant which whilst closed, did exude loud music during the day! I was also very concerned to see photocopies of our passports left on unattended reception areas which poses a major data security breach. Sadly, we were expecting a higher standard. What stops me from giving one star is some positives. As noted, the decor is lovely, and rooms were big and spacious with lovely bathrooms. The two staff members covering (and to my eye running) the hotel were lovely and helpful. They seemed understanding when we expressed our dissatisfaction and plans to leave early (we couldn’t stay three nights because of our experience there), and rightfully charged us for only two. Our lasting impression was that this was an establishment in a state of transition to a Wellness centre, whilst trying to remain open as ‘Life Hotel’. Sadly, this led to a disappointing chapter in an otherwise great Peruvian trip.