무스타파 호텔

Stayed here 2 nights as part of a group tour. This was my favorite stay amongst all the hotels during our trip. The guests predominantly are from group tours as there were 10 huge motor coaches parked outside overlooking my assigned room. My room was rather nice compact but comfortable, crisp sheets, and clean. I love that the large window opens wide; unfortunately, my room faces the bus parking lot. My room was equipped with a small fridge and coffee maker, small tv with 2 english channels, 2 complimentary bottled water. The bath is typical euro style with half glass shower. Our included breakfast and dinner buffet were outstanding with extensive selection of hot and cold dishes. Disappointed our hot air balloon ride was cancelled due to heavy snow. Based on other reviews, some rooms might be modernized than others; just ask for a nicer room. The outdoor facilities look nice but not open in winter.

Hotel is very outdated. Reception area looks nice but the rooms are not up to the appearance of the common areas. Let me get started with the bathroom: toilet is so close to the shower box that you can easily tilt your head and have a nap. The drain in the shower has a 7 cm hole, one has to be careful not to step in it and break a toe. On my last day, I received an unsolicited wake up call at 5:20am. Fun. #NOT. When I told the receptionist, he said "it wasn't me". By this simple sentence, you can have an idea of the level of service. The curtains in the room. What a joy! They are too narrow and don't cover the window properly. Which does not make a huge difference anyway, as they are semi see-through so blocking the light is not on the menu. Also, you hear all your fellow "neighbors" in the corridor (even if they speak in normal volume). Between the floor and the door there's a gap and the door is quite thin. The soap in the toilet looks radioactive: bright pink at the sink and neon blue in the shower. The type you find in public toilets. Restaurant is huge, so expect crowds and messy food if you are not there at the time is opens. Ah, they have 3 lifts. But good luck trying to go up or down without having to wait at least 5 minutes (when groups arrive or leave it gets even worse). All in all, if they call themselves a 5 star hotel, they should AT LEAST have decent rooms, decent toiletries and a staff that don't say "it wasn't me" when you report an issue.