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Your review Arrived at the hotel and was greeted at reception, payment was taken very swiftly before showing us where we were staying. We were lead to a double room in the courtyard. Once in the room we were greeted by a creaky door and a very cold tiny area which had the strongest damp musty smell. On closer inspection the room and bathroom was dirty and damp. Curtains moth bitten and blinds were covered in mould spores , this was a concern due to being asthmatic. Without any further inspection in fear of what we might find, the decision was soon made that we could not stay in that room. We explained to the owner our concerns regarding the damp/dirt and our health if we stayed, we explained we wished to leave with a refund. We were not listen to and told that the room was perfectly acceptable. Not excepting any negative feedback and “gaslighting” us like we were the problem. After back and forth discussion and refusal of any issues with the room we were offered an alternative room to which we refused due to the manor in which we were spoken to after politely giving some customer feedback. Also the fact that the first room was described as perfectly acceptable didn’t leave us with much hope. We asked again for a refund as we did not wish to stay the night, this was refused and we were told to leave . I have never been treated like that in what should be a professional business . The fact that any negative feedback is not acknowledge and the owners become very defensive when told, is incredibly unprofessional. We left and felt robbed of our money , we ended up late for the wedding reception we were staying for and arrived very upset and flustered.

Firstly the lady who greeted us for our stay was lovely and the Guinness in the cosy and warm bar was excellent. However the room was not great. We were put in a room just off the car park and not in the main pub. We were greeted with an overflowing ashtray and several cigarette ends right outside our door. The windows were filthy and the carpets dusty with cobwebs in the bathroom. The pillows were much used and flat and the rooms are in desperate need of refurbing. The only good thing was the heating was good and easy to control but the lampshades were cracked and we expected a basic level of cleanliness. I understand it’s not always easy for hoteliers to upgrade their rooms with the costs involved but you would expect the rooms to be clean. Such a shame as gorgeous location but generally run down.