Integra Hotel

We have stayed at this hotel several times. Now it also has a spa part of the hotel by the the river, which was a nice experience. The staff is friendly and helpful, the rooms are modern and clean. The breakfast was earlier a choice from the menu, now it is a buffet. The buffet was a disaster: The bread was dry, everything that was supposed to be warm, was luke warm or cold. Even the coffee! The scrambled eggs was cooked for a long time and was hard and dry - inedible. The bacon was mere fat.

We were in Trebinje for the first time and we chose the Integra hotel based on a recommendation. Unfortunately, our expectations according to the reviews we read were very bad. We arrived in the late afternoon, although we announced that we would arrive later, no one told us that there would be no parking, even though we were told during the reservation that the hotel has its own parking lot. When we arrived, I first waited for the receptionist for 10 minutes and looked for him around the hotel, and then the gentleman appeared and when I asked where to park, he told me that unfortunately there was no space. When I asked what we should do with the car now, he first shrugged his shoulders, and only when I said that it was unacceptable and that during the reservation I was told that the hotel had a parking lot (one of the reasons why we chose it) did he suggest that we go to the nearby city parking lot and that the hotel would bear the parking costs. That's what they did. I asked to talk to the manager of the hotel to see if she had a better solution, but Milan talked to her and the two of them apologized, so he gave me a message that the manager agreed with his solution. We stayed in the new part of the hotel, which is really nice and clean, modern and stylishly decorated. A new unpleasant surprise was for breakfast. At 8:30 the breakfast was cold (eggs, pies...), the sliced ​​cucumber had a yellow color which indicates its age, the cured meat products had a green color which also indicates that they are not for eating, the croissants were expensive and burnt. The husband waited 15 minutes. for a new round of croissants, but that round was also overcooked and black. Serious omission in the kitchen. All in all, a very nice hotel, excellent location, but with unprofessional service and a bad breakfast. I would not repeat the choice of accommodation.

Terrible service all round Rooms smell, no view felt I was in a cleaners storeroom AC not working Blinds broken Bits of hair found in the shower … looked very suspicious Breakfast and dinner was below standard All in all would never stay here again and would not recommend to my worst enemy

Nice and helpful staff. Big and clean room. The position is very central, just at the entrance of the old town. Which is great but beware: there are bars below your windows and there was live music until midnight when we stayed there (August). It was beautiful music, so i appreciated it, but if you want to sleep early, that can be problematic. Having a free parking just outside the old city is great. However, breakfast was really bad, little choose, and most of the things were not even good, I'm sure most of the things are from the day before... Honestly, you should skip the breakfast here, and buy something at some bakery in the city. Still, definitely recommended!

Fantastic hotel with excellent service. Branca the manager was super helpful, as was the other gentleman manager. The dinner staff lady was knowledgeable about food. The room was absolutely lovely - roomy, full of natural light. Windows blocked out all noise. Only suggestion is to have a menu and some more options for breakfast like cereal for children.

A very attractive property in the center of town. The staff is helpful and friendly. Our room, though well equipped had only skylights so you felt like you were in an inside cabin on a ship…only the sky was visible. Breakfast was to order and OK