We booked “mountains view” room, but view was absolutely terrible as window was against building. At our complaint we received a very impolite response from the lady in charge at Reseption desk. Her behavior was unacceptable, just thanks to supervisor the conflict was resolved to our satisfaction. The rest of our stay was wonderful, nice restaurant, good spa area. It’s just a pity that one person can spoil in general very good impression of the hotel.
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