툴룸 Rancho Los Jaguares Tulum 근처 호텔

훌륭한 위치에 있는 훌륭한 장소. 해변으로 가는 길에 있지만 도심과 매우 가깝습니다. 직원들은 매우 정중하고 전문적입니다. 객실은 크고 깨끗합니다! 우리는 2박을 했고 다른 밤을 연장하기로 결정했습니다. 구내 레스토랑은 훌륭한 음식을 제공합니다. 우리는 멕시코에서 3주간의 여행을 가는 모든 곳에서 ceviche를 주문했고 이것은 상위 3개였습니다! 돈을 위해 좋은 가치. 레스토랑의 우리 서버 Carlos는 훌륭했습니다. 아주 좋은 에너지와 매우 세심합니다. 우리는이 장소를 높이 평가합니다 👌🏻

We visited Pacha Tulum in Jan 2023 and were totally disappointed by the Hotel. The only thing good about this place is that the staff is helpful and polite. We found the hotel room over-priced for the value it provided. The room was dirty, with bed sheets having some sort of stains, the window wasn't locked leading to mosquitoes being present in the room when we checked in. The room is very small compared to how it looks in their pictures and for the price we paid. It is worth your money if and only if you get the room under $100 per night, anything more and I would recommend other hotels a short walk away from this place. It is located at a very busy intersection with no onsite parking even though the website claims it has parking. I would like to mention though that the staff member helped us park in the hotel's drive way but there is no guaranteed parking. There were also issues with the lighting and the beds as they had nails sticking out. Overall the hotel is very different from the pictures posted online and I wonder how it has 4.5 star rating on TripAdvisor!

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

호텔은 매우 세련되었고 객실은 매우 넓고 시설이 잘 갖추어져 있습니다. 우리는 훌륭한 숙박을했습니다. 직원들은 사랑스럽고 따뜻하고 환영했습니다. 그들은 여행과 택시를 예약하는 데 도움을 주기 위해 정말 나섰습니다. 아침 식사는 좋았습니다.

툴룸 푸에블로 남동쪽 모퉁이에 있는 아름답고 무성한 호텔입니다. 부지는 사랑스럽고 객실은 매우 현대적입니다. 직원들은 매우 세심합니다. 매우 조용하지만 Chedraui 슈퍼마켓과 멋진 레스토랑과 바 근처에도 편리합니다. 우리는 우리의 체류를 즐겼지만 당신이 알아야 할 두 가지 특징을 만났습니다. 매우 현대적인 객실 디자인은 간이 주방 공간과 샤워 시설 사이의 기둥 뒤에 자리 잡은 문이 있는 자체 욕실이 아닌 화장실을 갖추고 있습니다. 여행 파트너 / 룸메이트와 얼마나 편안한지 따라서 어색할 수 있습니다. 체크 아웃시 객실 검사로 모든 객실 항목이 출발하기 전에 계산되었는지 확인했습니다. 아마도 과거 손님과의 경험이 이것을 필요로 만들었지 만 독특하고 약간 불쾌했습니다.

Fue una experiencia única! Thank you so much for a great ceremony followed by a couples massage that was amazing and so relaxing. Martha and Monse took great care of us, they answered all our questions and even took pictures of these amazing memories. Looking forward to coming back to the spa and this wonderful hotel.

체크인 당일은 남편의 생일이었습니다. 나는 프론트 데스크에 말했지만 그들은 작은 케이크를 준비하지 않았습니다. 방은 괜찮았지만 헤어드라이어가 없었고 사용할 수 없었습니다. 아침 식사는 좋았습니다.

We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,