나이 툴룸 쿠라모리아 컬렉션(Naay Tulum Curamoria Collection)

Absolutely the worst arrival experience we had with this hotel. They waited until we arrived there late at night to inform us that the AC was broken in our room and there was no other rooms available that they could switch us to. Note that it is hot in Tulum and there was no way we were able to sleep without an AC. For something so crucial they should have contacted us earlier so we would have had time to make alternative arrangements. The staff said it was going to be fixed the next day and when we called the next day, they said “it was going to be fixed tomorrow” again. Thankfully after our first interaction we felt they were super unreliable and already replaced our booking with another hotel. The worst part when we asked for a full refund as we never stayed, the “manager” was never there and they kept asking us to call back tomorrow. Before when you book with this place.

This hotel is a really hard to get to/follow directions on a map. It's kind of buried in the center of construction and tourist walkways which makes it difficult for cars to get through. We felt a bit dazed and trapped in the luxury king sized room (the most expensive room, yet has no windows or any source of light). There is no air conditioning inside the hotel itself (apart from the rooms) which can be a frustrating after a long day in the heat. However, staff was super nice and helpful. Room service was pretty average and you're better off eating from the restaurants around the hotel instead of the food in the hotel.

We really enjoyed our stay here. It is in between downtown Tulum and the beach. The bike ride is a bit sketchy at night. The staff were super friendly and accommodating.

It is a beautiful small hotel. The staff very friendly and helpful. We had breakfast twice at the hotel restaurant and the food was very good. I'll definitively stay there again. Hard to find the hotel, since google maps takes you to streets with no car access. Lots of streets are for pedestrians only.

This is one of my favorite places to stay. The service here is great from the front desk all the way to the rooftop restaurant. I enjoy this place on solo trips and on trips with family and friends. The filtered water here tastes great and it's nice that you don't have to bother with plastic bottles.

Friendly staff, lovely breakfast and nice, large clean rooms. Shower water power not so good but bathroom was spacious and clean. Definitely recommended and would return.

My stay here was very comfortable. I felt safe here on my solo trip and the staff was there to help me with everything I needed. The staff here is amazing, friendly, and very professional.

This was our second stay at hotel Naay Tulum. Our first stay was five years ago. We were pleasantly surprised to find much of the same staff still working there, and even remembering us after so long. This, added to the fact we were in low season, made our stay very special. The staff was extremely attentive and engaging in genuine conversations (helping us improve our Spanish along the way!). We also found the hotel well maintained, looking just as new as when we first went. We now plan to make it an annual trip.

the staff was super friendly and helpfull with everything.. my friend was stung while being allergic for musquitos and the guy brought aloe vera from his house and it helped alot.. the food could be a little better but that's all and you're surounded by many restaurants. we enjoyed Tulum alot