KAN 툴룸 호텔

The hotel is beautiful, very jungle like feeling, peaceful and quiet. Love the little cenote. Would be nice if there was a variety of food. Only 1 restaurant, small menu, and it opens 8am so you can't get coffee/tea. The rooms dont have anything to make tea/coffee, So you'd need to head out, there's a nice French bakery 5mins walk away. The location is a little remote but with a,scooter or atv you can get to the beach or town in 15-20mins.

KAN Tulum was amazing in its special architecture and nature cenote, our stay there as absolutely stunning. However, there was a minor mistake on their staff training that led to our deposit of 100usd not getting returned. Note that they only accepted cash deposits, which is weird. We kindly asked for a refund to that because we’ve already moved on to another hotel. KAN Tulum claims that they cannot remove the cash deposits off the premises therefore requires us to make an extra trip to KAN Tulum to pick it up ( the taxi fare was around 400pesos). They offered to cover the cost in the beginning of communication but then regrets it. Asking us to cover the taxi and pay for their mistake. The communication process was also extremely slow and they just don’t seem to care nor want to resolve problems for us. Although the environment is great but the customer service and attitude but horrible. DO NOT RECOMMEND.

Overall had a great stay here with friends. The hotel advertises itself as sustainable, which I thought it was for the most part, however in terms of materials with all the wood cladding and decorative elements surrounding the rooms / pods in Tulum's monsoon-like rain during low season, it was clear this had needed to be replaced multiple times in the short time the hotel has been open, so it's debatable whether the design is sustainable. The food and cocktails were fantastic, not cheap but fairly priced for Tulum (which is pricey for anyone who hasn't been!). Great restaurant and cute speak-easy bar below. The staff were fantastic, shout out to Gus at the restaurant, who not only was one of the best waiters I've ever met (I work in hospitality myself) but also a super nice guy all around and he shared so many tips and recommendations with us. Every dish we had, breakfast and dinner, was fantastic. Only let down was the coffee, really not great. The hotel is located in no-mans land between the beach area and downtown which are separated, so be prepared you'll need taxis to get everywhere and the taxi drivers rip off tourists. We tried walking one evening but the roads are horrendous (potholes likes craters), no street lights (even the long drive way to the hotel - get some street lights for your guests guys!) and in many areas there are no sidewalks - so I wouldn't recommend walking in the dark. We were not impressed by the beach club recommendations (their partner beach clubs - they were dead / no vibe). Had a massage which was ok, nothing special. We went mid-October and experienced two full days of torrential non-stop rain, so choose your dates wisely. The hotel advertises it offers bikes, what it doesn't mention is that they charge and it's through a third-party, the cost was outrageous and the bikes were in ill repair - as a sustainable hotel I really think they should offer bikes to their guests and charge a deposit. We were looking forward to getting around by bike in Tulum but the prices really were crazy so we took taxis. We didn't swim in the cenote at the hotel as was a bit mucky. The artificial waterfall was noisy, our room was next to it. The rooms were nice (no TVs, I get the concept of switching off but as we had so many rainy days on occasion would have been nice to have one to chrome cast from your phone). The bathrooms are a case of style over functionality. Not much privacy with a free standing bath/shower but that's fine, however the water from showering went absolutely everywhere. Also the hotel is not smoker friendly, which is listed on their website but I didn't spot it beforehand. Not a massive issue but worth noting for smokers. Overall beautifully designed, very green, very peaceful, great service and above all else great food and drinks.

Pros: Very Friendly and attentive staff Comfortable beds and pillows Relaxing cenote area Vegan options First two days were tranquil and relaxing Small but clean pool in public area Towers were nice for watching sunrise Cool treehouse Price (don't expect the Ritz when you are paying for a Days Inn) Prompt cab service Can escape to excellent restaurant and beach clubs in town (via cab) "Kans" Lack of communication for reservations so we didn't get a room with the amenities we thought we were getting. Plunge pool ended up being a very small steep hot tub that was no longer circulating. (We were told we had the glass one pictured) Lukewarm bath water A concert transformed the whole area into an ecological travesty with chaos. Overrun with Influencers and Instagrammers who were not even guests of the property Excessively loud with doors shut and rear plus. Although owner offered to move is both the resort is so small it wouldn't have made a difference. Check in area had two rather foul mouth guests upon arrival. Not the best impression. Dirt road wasn't such a good idea. $40 for ten min cab ride (incl tip) to town each way Felt a bit trapped... Resort is very small. Menu items don't vary much . Ok for a day or two tho. Need coffee or juice earlier than 8:30am... Or coffee makers. There was an incredible lack of wildlife due to eco damage and noise.

the administration is bad. We had an issue with the original reservation which was incorrectly charged to the credit card. After many attempts to get an answer from the hotel, also with Booking, this has to be escalated to the credit card bank. Up to this day no answer is received yet. - Location is bad. The access is via dirt road with poor maintenance. - the rooms are beautiful, as a frame for Instagramers. Very impractical from inside. You feel exposed unless you pull down rolling blinds. The bathtub is unsafe. Shower in the middle, so no curtains or anything so by force you make a mess when showered. The breakfast was incredibly slow, and expensive

Fabulous room. Great staff starting with Alejandro, Enrique and Mauricio who work hard to make sure every detail and request is accommodated. The restaurant staff and service level is 5 star. We were served often by Benjamin who gave great service. The pool and Cenote were great amenities. We were accommodated during the hurricane and every effort was given to make sure the guests were well taken care of. Even having a generator on site so we had electricity and wi fi, highly recommended you visit this great property.