날라 툴룸(Naala Tulum)

호텔 자체는 훌륭하고 프런트 데스크 서비스는 훌륭하지만 옥상 수영장과 레스토랑 서비스는 정말 나쁩니다. 서버는 주문을 가져오는 데 오랜 시간이 걸리고 게다가 원하는 대로 음식과 음료의 가격을 부풀립니다. 우리는 매일 같은 음료에 대해 세 가지 다른 가격을 지불했습니다. 메뉴에는 220달러라고 적혀 있었는데, 우리는 250달러, 280달러를 청구했습니다. 또한 그들은 멕시코에서 불법인 것이 무엇인지 묻지 않고 15%의 팁을 추가합니다. 더 많은 금액을 청구할 수 있도록 수표를 요청할 때 항목별 영수증을 가져오지 않습니다. 이 옥상 바/레스토랑이 다른 회사에서 관리하는 것 같아서 안타깝지만 전반적으로 호텔에서의 경험을 망칩니다. 20~30달러의 추가 페소는 큰 문제가 아니지만 서버의 은밀함은 중요합니다.

나는 Na'ala Hotel에서의 숙박을 좋아했습니다. 호텔은 깨끗하고 조용했습니다. 슈퍼마켓과 레스토랑은 모두 도보 거리에 있었습니다. 가장 마음에 들었던 점은 루프탑에 있는 수영장과 서비스였습니다. 직원들은 너무 친절하고 좋았습니다! 아침 식사도 맛있었습니다. 나는 다시 머물고 싶습니다.

Great location. Amazing pool with epic sunset. The food is hit or miss and isn't available all the time but they help you with ordering dinner. Sometimes you cant pay by card at the rooftop which is strange. The walls are paper thin so sometimes you can hear your neighbours quite well. That being said I absolutely love staying here and would stay here again! Its so convenient. Close to town and beach and has underground parking.

Excellent staff and service. Very good location close to the beach, restaurants, Downtown, Ruins, etc. Highly recommended for families or with friends.

Property is close to everything, 10 min to beach 10 minutes to cenotes, 2 min to downtown *****. The staff are excellent, Yessebel (sorry if I misspelled) at the front desk was super helpful on several occasions throughout the trip. Clean and simple with wonderful staff.

Hotel rooms and common areas look and feel new and modern. Firm beds, fresh lovely linens, modern bathroom in the rooms. It's nice that the sink area is separate from the toilet and shower. Good for a family. Staff keeps the hotel very clean too. Pool area is on the roof. Small but lovely views. Can be a bit windy. There are some upscale shops nearby and several restaurants. But the area has basically no public beach access. Can't even see the ocean. It's behind the walls of all the beachfront hotels. That was disappointment, but no fault of the hotel.

A truly wonderful experience. Beautiful hotel with amazing people. The foyer, the restaurant and pool areas up top, and the room... all joyous. I would have loved to stay longer... especially in the foyer with its bewildering scent - of what I at last learned was "tobacco and cinnamon." A very special thanks to Jezabel (forgive me if this spelling is incorrect) - she was very kind, warm, and inviting.

The hotel in general was amazing, everything was perfect! You do have to pay for parking if you want to leave your vehicle at the property which makes no sense but okay $200 pesos per night, there is a lot of construction going on around the whole city and the cops are extremely corrupt and preying on tourists, we had an encounter with one that was very intoxicated. The hotel gets very loud in the morning as construction starts, breakfast is amazing and overall all the food is too! The rooftop area is the best! It gives jungle vibes. I definitely recommend this hotel, however i had a bad experience outside of it, perhaps i would love to visit again in a few years once construction calms down a bit.

Great stay… staff was really nice and they were really accommodating. Will definitely stay here again.