이칼 호텔 툴룸(Ikal Tulum Hotel)

Friendly and relaxed a**osphere and staff. The property was well kept even though you felt tucked into nature.

Very private and the staff was extremely friendly and kind. Helped us with the best recommendations and we’re available to ask questions anytime.

Why haven’t you booked yet? This hotel is amazing. We stayed in a jungle garden suite and were so happy with the cabin, bed, and outdoor bath. You’re outside but the space feels incredibly quiet and private. There’s a beautiful beach and beach club, the restaurant was delicious and we ate many meals there. You’re also just a beach walk away from Kugure and Mezzanine (other great restaurants) and as a pregnant person I was so happy with the non alcohol drinks at the restaurant and matcha mama. Go with an open mind and you will be super satisfied with the natural environment and grounds!

Great property on the beach but really poor service. Had to wait in the lobby for check in for over an hour as they forgot about us... this ultimately made us miss our activities we had planned. additionally we tried to rent a scooter but it was covered in bird poop, Spiders and the helmets were damp and smelled extremely bad. Upsetting as the beach and property were nice but the experience left a lot to be desired.

The people were absolutely amazing and helped me when I got food poisoning. And the restaurant was very good as well. Would recommend to anyone :)

The property was great and peacefull and quiet nice to relax and unwind from the normal routine

Property is beautiful and serene. Family friendly, but good for couples as well. Hotel is right on the beach, had yoga events, live music, and a Matcha Mama right on site. The property is located in the Archeological Zone, which means that each guest will need to pay a nominal one time fee to access the hotel area ($4). More importantly, as of September 2023, the entire Zone is under construction and there is only one way in and one way out. The detour makes getting to the hotel more expensive by taxi and is a hassle because it takes an extra 15-20 minutes to circle around the zone. If you enjoy talking to the National Guard in a foreign country every single time you go back to your room to show your room key and prove you are staying there, this is the place for you. The staff is not very attentive, so you will need to repeat yourself and requests multiple times to get a response. The check-out process is a pain in the neck and takes some time. It's a good place if you are going to spend a few days on the property and never leave. Otherwise, its a $20-40USD cab into town or the Tulum Beach ***** plus a border check by armed guards.

Excellent stay. Staff is friendly and very helpful.

Front desk ladies were nice. In the middle of night our power went off, extremely hot, AC turned off texted their Whats App never heard from them even the next day. Server was really rude completely ignored us even after asking him a second time for our order. Another server ended up completing our order. Food was not good not many options. We got the plunge pool suit, bookings show pool private but its shared.