셀리나 툴룸 다운타운(Selina Tulum Downtown)

EXCELENTE UBICACIÓN, A 20 MINUTOS CAMINANDO DEL ADO Y A 10 MINUTOS DE LA ZONA DE BARES. EL HOTEL TIENE MUY PADRE DECORACIÓN, MODERNAS Y CÓMODAS. SOLO QUE LA REGADERA AL NO TENER PUERTA SE RIEGA DEMASIDO EL AGUA.

This hotel isn’t really ready to be open. We were booked for a 2 night stay. Night 1 the room was small but doable. There was no TV and we just figured that none of the rooms have them. Bathroom was tiny!! I opened the bathroom door, had to slide in next to the toilet, close the door to find the shower. We were still trying to stay positive, until morning when we had NO hot water. I complained at the desk and they said they had to order a part and there wouldn’t be any hot water for a few more days.we headed out for our day and when we got back I say, No hot water AND No TV? How are we supposed to shower after being in the heat all day. They offer to upgrade us to a bigger room with TV… didn’t work. Change out the TV, they don’t have service for the TV I needed to input my personal streaming information into their TV to watch anything. Very frustrated because I still couldn’t make it work. I go back downstairs to ask for help AGAIN and our room door doesn’t latch. Maintenance guy comes try to fix it. He says it will latch now, just have to slam the door. What? Don’t mind our neighbors. Just slam the door when we want to leave. The only thing this place has going for it is the fact that it’s new. Once the newness wears off, they won’t be able to fall back on that excuse. We finally got NETFLIX to work with the help of one of the workers. She was a sweetheart and helped me get my service to work. Front desk tried to make me happy but things kept adding up

Great place to stay with good location between downtown and the beach, nice facilities. However, we have requested a receipt of our stay without any luck. In addition, the reservation was done in USD and we were charged in MXN with their exchange rate which was not good at all for us paying the equivalent of an extra 25 USD, we requested to be charged in USD without any luck.

It was the second trip to this property in the last 2 months, the first one was on November 19th, they had no hot water but they gave us an upgrade on the room so it wasn't that bad, we came back this past weekend, two months later and they still don't have hot water, it dirty, they didn't even bother on offer a solution, they also charge 10 USD for pet and it DOESN'T include anything for the pet, not even a plate for water or a mat on the floor. The bed was dirty and the shower was dirty, it´s obvious, the cleaning staff is on the cellphone in the hallways fighting with the love partner and you can hear it on your room. I won't recommend this hot for any reason, the location is great but there are a lot of other options around for you to look and stay with comfort and a nice service.

Convenient , efficient with atmosphere and events on the rooftop as well as other activities that can be done as couples or single travellers. Close to everything and on the main road towards the beach. Would definitely recommend and will stay again. Hopefully on monthly bases.

Emanuel was the rock star at the hotel, he went far and beyond to help us. My room got cleaned 4 times in ten days, one of them I have to ask them to clean it, ran out of toilet paper and clean towels. Shower shoots water everywhere. Very noisy, traffic and room doors are loud. Kitchen/ Bar attendants seem not too happy to be there and be helpful

Stayed at this mediocre hotel to start off the breakfast didn’t have much a variety, there was no hot water, and there was bed bugs !!!!!! Disgusting they need to check all rooms and do a deep cleaning and throwaway all the mattresses with new ones, never going to stay here!!!!!

Had a little hick-up with check-in. I added more nights to my booking but their system saw it as a cancellation, the front desk and supervisor cleared up the error very quickly, Appreciate their professionalism. Bed is was so nice and comfortable,had two pluffy pillows, and a duvet. Very comfortable sleeping. Nice bonus was able to use Selina by the beach couches and lounges. I enjoyed the 5 night stay in a 4-bedroom dorm.

Very nice staff and everyone is very helpful and friendly you’ll make new friends and new memories the property is very nice the pools are nice the drinks and extra activities make it very easy for you to stay here and the location to everything is perfect! Thank you